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Lovelonglong.com is always looking for ways to improve your shopping experience.if you have suggestions or feedback on how we can do so,we would love to hear from you.Please Email: info@lovelonglong.com,please note that we are unable to respond directly to responses through this channel.

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title: orders

--Message--:post at May/20/2013 09:11 by

I am a professional dealer, located in the south of France.
I want to order your products with the dealer price.
you can contact me yanimols@live.fr
thank

title: leather harness with lead

--Message--:post at May/16/2013 20:57 by

hey i was wondering if you will be bringing in the laether harness an leads sets again! the ones that looked like LV an burbury! they were on the site a few weeks ago!

thx

title: bulk buying

--Message--:post at Apr/08/2013 05:15 by

hi i would like to order 101 blank leather dog leashes can u help me with this

--Reply--: post at Apr/14/2013 13:10 by mjackyan

yes you can order from our website

title: DSL-001 Dog Doggles

--Message--:post at Feb/25/2013 05:46 by

Dose this product has a UV-protection? If it does, please let me know the details; blocks how much % of UVA and UVB.

--Reply--: post at Feb/28/2013 01:27 by mjackyan

yes it has

title: out of stock items : sizing

--Message--:post at Feb/20/2013 23:11 by

I am new to your sight. My girlfriends and i got together to place an order, as we were getting to know your sight we noticed that some of the items were out of stock, do we order anyway and wait?Or should we wait for the item to be back in stock? Question two, some items only available in one size, can we get them in bigger sizes? They are all small size dogs. The largest is a yorkie

--Reply--: post at Feb/21/2013 12:53 by mjackyan

hi dear customer. please just order the items which we have on our website. we dont know yet when they will be back to stock

best regards

title: re-billing charges

--Message--:post at Feb/20/2013 15:06 by

What type of charges can I expect to pay if I need to return an item due to a size issue, and I would like the same item in a larger size sent back to me.

title: free shipping is not availeble yet

--Message--:post at Feb/02/2013 06:23 by

Hello

i just wanna to make an order for over 300 pc but still i need to pay for the shipping
did i do something wrog or are there other rules

please let me know before the 7 th of febr so i can make my order again

kind regrdas
Jolanda Fritsch
Glossy Doggy
the netherlands

--Reply--: post at Feb/21/2013 12:51 by mjackyan

hi dear customer we will have free shipping service next months

title: Cancel order

--Message--:post at Jan/18/2013 18:27 by

I need to cancel my order my dog was hit by a car today and died.

--Reply--: post at Jan/20/2013 06:20 by mjackyan

I am so sorry for this we can cancel for you

title: sizes too small

--Message--:post at Jan/14/2013 21:19 by

Hello there,

I recently subscribed to your dropship program. I purchased a few to give to my clients as samples and all were given back to me because they were all too small. This is bad for business! Why are they made smaller than indicated? Have you also gotten this type of complain from other customers? I joined because I thought I was going to make extra income, it seems as though this may not work!
Can you please tell me which items are true to size? it seems as though all of the jackets I purchased were all made too small!

Please advice,
Coralyn Rosado
(3470 885-4321

--Reply--: post at Jan/20/2013 06:19 by mjackyan

hi dear customer our clothes size carts are only for our company so even XXL it still not that big it is only for small size dogs

if it not fit we can exchange for you

title: questions

--Message--:post at Jan/13/2013 20:05 by

I am opening a dog boutique for dogs under 20 pounds.
1. Can I get a sample of one of you items?
2. If an item is out of stock, how long till it is in stock?
3. 1500.00 order to United States to Pennslvania what would the freight be?

--Reply--: post at Jan/20/2013 06:18 by mjackyan

hi dear customer

we can ship sample to you no problem

1500 order to United shipping cost depend on the weight of the items

normally item not in stock reinstock about 1-2 month

title: shipping

--Message--:post at Jan/01/2013 21:34 by

why are you only offering 1 shipping choice.

I would like to order over 300 items but the shipping is just as much as the merchandise.
why are you not offering 30 day shipping or even 45 day shipping?

thank you,

Julie

--Reply--: post at Jan/07/2013 01:11 by mjackyan

hi dear customer
30 45 days shipping are too easy to lost during the trafic shipping time

title: When will it arrive

--Message--:post at Dec/24/2012 00:30 by

How long until my order gets here been a few weeks already

--Reply--: post at Dec/27/2012 01:35 by mjackyan

hi dear customer
normally it will take about 15-20 business days on the way

title: need toknow

--Message--:post at Dec/23/2012 16:14 by

I would like to know if i can buying more than one like to12 or more than one

title: Order status

--Message--:post at Dec/15/2012 22:24 by

I just made an order, but I don't know what I did, because I don't see nothing in my order status in my account!

Please verify and let me know

Jose Buso

--Reply--: post at Dec/16/2012 22:26 by mjackyan

hi dear customer

can you please let me know what do you see on the page and would you please order again

regards

title: Missing Items in shipment

--Message--:post at Dec/15/2012 21:03 by

Hello I sent this e-mail on Nov. 28th and did not receive a response:

I just received my order today, PP55670... The items were wonderful! However, I am missing two items, DPJ-07OBORB winter jacket, 1 in size xxs, and 1 in size xs. Also, it shows that one of my items were shorted (JBG-133), the luxury dog carrier in black. When will you be shipping this item since I was already charged for it when I originally payed. If the item is not in stock I would gladly take a replacement with a similar item or color, either purple or dark blue of JBG-132. If that is possible, that would be great, but if not if you can let me know when you can ship or refund me for missing items...

Can I please get a response, if I can't have the items I ordered delivered can you please refund me for them. Your products are wonderful and I plan on ordering more in the future.

Thank you,
Kourtney

--Reply--: post at Dec/16/2012 22:27 by mjackyan

hi dear customer

you need contact info@lovelonglong.com for this issue and we will refund you money for the missing items

regards

title: Shipping Charges

--Message--:post at Dec/14/2012 12:20 by

Hi,
I've ordered a list of items with you recently and i've already received your purchase confirmation email.

Just to double check with you.
Regarding to the shipping charge i've already paid $47.92 to you. Do i still need to make any shipping payment upon arrival?

--Reply--: post at Dec/16/2012 22:27 by mjackyan

no needs

regards

title: Order

--Message--:post at Dec/12/2012 22:00 by

I'm making an a order and don't pass from order review. I don't know what happened

--Reply--: post at Dec/16/2012 22:25 by mjackyan

hi dear customer

can you tell me what do you see on the page or would you please place the order again

regards

title: Send Error

--Message--:post at Dec/09/2012 18:08 by

I just made an order but I got confused in the zip code, as I can change it?

--Reply--: post at Dec/16/2012 22:24 by mjackyan

yes you can

title: wrong wedding tuxedo

--Message--:post at Nov/23/2012 21:09 by

Hello I just received my order, but the DWTC-L06 Large Dog Wedding tuxedo that I ordered didn´t arrived instead of these I received the Item Code: DWTC-L05

what can I do, I need the DWTC-LO6

Regards
javier

--Reply--: post at Nov/27/2012 19:06 by mjackyan

hi dear customer we will reship the one which you want to you please contact info@lovelonglong.com for this

title: EXCEL

--Message--:post at Nov/20/2012 08:42 by

Hello I could provide an excel file with all your products?

thanks

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Feedback

title: orders

--Message--:post at May/20/2013 09:11 by

title: leather harness with lead

--Message--:post at May/16/2013 20:57 by

title: bulk buying

--Message--:post at Apr/08/2013 05:15 by

--Reply--: post at Apr/14/2013 13:10 by mjackyan

title: DSL-001 Dog Doggles

--Message--:post at Feb/25/2013 05:46 by

--Reply--: post at Feb/28/2013 01:27 by mjackyan

title: out of stock items : sizing

--Message--:post at Feb/20/2013 23:11 by

--Reply--: post at Feb/21/2013 12:53 by mjackyan

title: re-billing charges

--Message--:post at Feb/20/2013 15:06 by

title: free shipping is not availeble yet

--Message--:post at Feb/02/2013 06:23 by

--Reply--: post at Feb/21/2013 12:51 by mjackyan

title: Cancel order

--Message--:post at Jan/18/2013 18:27 by

--Reply--: post at Jan/20/2013 06:20 by mjackyan

title: sizes too small

--Message--:post at Jan/14/2013 21:19 by

--Reply--: post at Jan/20/2013 06:19 by mjackyan

title: questions

--Message--:post at Jan/13/2013 20:05 by

--Reply--: post at Jan/20/2013 06:18 by mjackyan

title: shipping

--Message--:post at Jan/01/2013 21:34 by

--Reply--: post at Jan/07/2013 01:11 by mjackyan

title: When will it arrive

--Message--:post at Dec/24/2012 00:30 by

--Reply--: post at Dec/27/2012 01:35 by mjackyan

title: need toknow

--Message--:post at Dec/23/2012 16:14 by

title: Order status

--Message--:post at Dec/15/2012 22:24 by

--Reply--: post at Dec/16/2012 22:26 by mjackyan

title: Missing Items in shipment

--Message--:post at Dec/15/2012 21:03 by

--Reply--: post at Dec/16/2012 22:27 by mjackyan

title: Shipping Charges

--Message--:post at Dec/14/2012 12:20 by

--Reply--: post at Dec/16/2012 22:27 by mjackyan

title: Order

--Message--:post at Dec/12/2012 22:00 by

--Reply--: post at Dec/16/2012 22:25 by mjackyan

title: Send Error

--Message--:post at Dec/09/2012 18:08 by

--Reply--: post at Dec/16/2012 22:24 by mjackyan

title: wrong wedding tuxedo

--Message--:post at Nov/23/2012 21:09 by

--Reply--: post at Nov/27/2012 19:06 by mjackyan

title: EXCEL

--Message--:post at Nov/20/2012 08:42 by

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

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