Feedback

title: description of itme

--Message--:post at Feb/10/2011 17:33 by

Please tell me exactly what PVC leather means.Thanks Gloria

--Reply--: post at Feb/15/2011 11:12 by mjackyan

PVC is not real leather. its a meriel likes leather
best regards

title: shipping

--Message--:post at Feb/07/2011 07:51 by

If possible, would you pls ship goods out immediately.
I know now is chinese new year, but my customer waiting your goods　m(__)m

--Reply--: post at Feb/15/2011 11:11 by mjackyan

hi dear customer:
we have shipped your goods out

thanke best regards

title: Adress Intern.

--Message--:post at Feb/04/2011 16:25 by

Hi dear Support!

I am not able to transmitt the adress. please put this correct in to the database.

DSCHAMP
Erik BRAUN
Rathausstrasse 33
CH- 4410 Liestal
SWITZERLAND
+41619210190
+41788597636
erik@dschamp.ch
www.dschamp.ch

Best regards Erik

--Reply--: post at Feb/06/2011 10:21 by mjackyan

hi dear customer:
we will do that

thanks best regards

title: It have been charged twice

--Message--:post at Jan/31/2011 19:53 by

Hello.
I was checking my Credit Card statement and on Jan 30 I had a charge for my order CW38758 for $ 700.79 USD it was charged TWICE.
so please verify this and give me the refund.
Thankyou
Javier

WWW.LOVELONGLONG.COM 000000339
555001
US$ 700.79

--Reply--: post at Feb/06/2011 10:21 by mjackyan

hi dear customer:
we will check and give you a refund if we charged twice

sorry about this
best regards

title: Delivery & Service.

--Message--:post at Jan/18/2011 20:25 by Kath Steel

7 days delivery to the UK - very impressed, thank you.
I have been buying from you for at least 6 years and my customers are still pleased with the quality of goods and my prices.
Brilliant!

--Reply--: post at Jan/20/2011 09:35 by mjackyan

thank you brilliant we will do our best to make you happy
always.

regards

title: what would shipping cost to Australia

--Message--:post at Jan/13/2011 06:59 by

hi I'm a new client and I'm interested in the collar I was wondering how the shipping works and what it would cost on a medium order.

--Reply--: post at Jan/16/2011 20:37 by mjackyan

hi dear customer:
when you place the order the shipping cost will show in the check out page.

we can ship by EMS and DHL to your country

best regards

title: Missing order

--Message--:post at Jan/10/2011 11:04 by

Dear sirs madams
I still havne't received my order pp37414 that I ordered 1 of december. EMS tracking says sendt from China 9 of december and nothing more.

What happend to my shipment ?? I have customers waiting.
Regards Liv Anne Ugland
doggia.no

title: Shipping to Slovakia

--Message--:post at Dec/31/2010 00:02 by

Hi,
I have a question. You send orders to Slovakia? If you don´t send to Slovakia, where I buy your products in Europe.

Thanks

Best regards

Sona

--Reply--: post at Jan/07/2011 00:39 by mjackyan

hi dear customer we ship to slovakia

best regards

title: Shipping

--Message--:post at Dec/21/2010 09:17 by

As for the retail price, is it the retail price what show in your website?

And does the retail price contains the shipping cost to Italy or should pay by myself?

Thanks

--Reply--: post at Dec/23/2010 02:51 by mjackyan

hi the retail price is not include the shipping fee

title: order

--Message--:post at Dec/20/2010 16:55 by

I would like to add some additional item to my order can I still do that without paying shipping twice?

I would like to add the Blank Ribbed Tank Tops
DRTT-06WGB
XS-5 3.75
S-10 3.75
Hangers-20 .29
total 62.05
Still with the wholesale price.

Thank you,

Sonya

title: shipping

--Message--:post at Dec/19/2010 14:11 by

Would you pls send goods as soon as posssible,
tks.

Order: CW37874Date Time: Dec/15/2010 06:05 Payment Method:CreditWebsitePayment Status: Payment received Ship To:
Shipping Address:
Toshiyuki Kojima
6-3 Oiwake-cho
Kitashirakawa Sakyo-ku
Kyoto city, Kyoto, Japan
6068224
Day Phone: 09051631398

--Reply--: post at Dec/23/2010 02:51 by mjackyan

hi dear customer

we have shipped to you already for your order

best regards

title: Dealership Holland

--Message--:post at Dec/17/2010 22:21 by

Hello,

I'm looking to expand my webshop with your products.
But first I want to know if there are other companies in Holland who are ordering your products.
If it's possible I want to talk to you online. Can you give me a time that you are available?
I have an msn messenging account on marionezzahiri@live.com
Please let me know soon,thank you

Marion Ezzahiri
Doggie Dogz Hondenwinkel
http://www.doggiedogz.nl

--Reply--: post at Dec/23/2010 02:52 by mjackyan

hi dear customer you can e-mail to info@lovelonglong.com to discuss the business

best regards

title: Didn't received my items yet

--Message--:post at Dec/17/2010 21:16 by

It's been 3 weeks know that I made my order. I don't received anything yet. I would like to know if theres a way to track my order because you did'nt sent me a tracking number. I order often goods from china and everytime I got them in 2 weeks. I need the items before december 24th. Please let me know !

title: shipping costs are too expensive

--Message--:post at Dec/08/2010 02:33 by

wholesale customer, ashley black - ordered about $45.00 (us dollars) items - shipping come to $30.00 which is TOO HIGH PRICE- your company address in clarksburg, MD (usa)- shipping should be less -send me a message if you can give CHEAPER shipping rate - what about us postal service ground shipping in flat-rate box or use some other economy shipping - or we cannot order from your company due to high shipping costs

--Reply--: post at Dec/13/2010 07:06 by mjackyan

hi dear customer:
all of our items are shipped to you from China. shanghai. so the shipping cost is reasonable

best regards

title: How many euros

--Message--:post at Dec/04/2010 00:54 by

Hello

I would just like to ask how much would my order cost in euro. My order is with shiping (land and see 59,00) about 290,00$. I am from Slovenia and I dont know if you have american dollars ore eny others.
Thank you, I am waiting for youre answer.

by Amanda

--Reply--: post at Dec/06/2010 02:38 by mjackyan

hi dear customer
all of our order are in american dollars.

best regards

title: Missing/Shortage

--Message--:post at Dec/03/2010 15:11 by

Hello,
The above order was placed on Jun 30,2010 and I ordered a bag for 24.99 plus shipping. I have yet to receive the bag. Can I please get a refund for the bag plus the shipping ASAP. Please let me know.
Thanks in advance.

--Reply--: post at Dec/06/2010 02:39 by mjackyan

hi dear customer
please e-mail to info@lovelonglong.com to request a refund for the order we will refund to you as soon as we get your request

sorry about this
best regards

title: Where is my order???

--Message--:post at Dec/02/2010 14:09 by

On November 7, 2010 I placed an order with your company (see below that was copied from your website order tracking information & note that there is no tracking number shown). The payment for this order was taken from my checking account on November 8, 2010. I still have not received my order. Please find out where it is and either get it to me in the next 5 business days, or contact me as to the reason I haven't received it yet. If I don't receive this order by December 10, 2010 or if you don't reply to this email, I will contact the authorities.
Patti Noethe
Britt, Iowa

You are here: Home >> Order Status
Please Enter your order Number or Shipping No., and then click Search.
Order Number:

Order# Order Date Stock out Date Payment Status Payment Method
CW36730 Nov/07/2010 09:13 Nov/07/2010 21:19 Payment received CreditWebsite
Shipping Date: Package Tracking NO.
Your package shipped by Sea & Ground

--Reply--: post at Dec/06/2010 02:41 by mjackyan

hi dear cusomter

we have shipped your order on the second of received your payments. sometime it will get some delay during the shipping of the trafic month

you should receive your order very soon

best regards

title: About Drop Shippment Membership

--Message--:post at Nov/21/2010 21:27 by

Hello,

If i join your Drop Shippment program will i still have to pay Shipping Charges (EMS)??
How much will it cost me? (I`m in Portugal)

Thanks :)

--Reply--: post at Nov/23/2010 08:30 by mjackyan

the post charge is same as other member.

thanks
best regards

title: Order

--Message--:post at Nov/20/2010 18:26 by

I placed an order with your company July 22/2010
tracking #RR672788915CN.My credit card was charged for the amount due for the items ordered.
Ihave order from your company and it did take a while befor I received my order.As of today 11/20/2011 I still have not received my order.There is no on line tracking service for packages shipped. could you please ck into this or refund my credit card for the amount charged to it for the items not received. Thank you

title: Dog Collars

--Message--:post at Nov/19/2010 02:50 by

Hi
I received my dog collars the other day and jsut wanted to say i was very impressed they look awrsome and everyone comments on them
thanks again

--Reply--: post at Nov/19/2010 22:46 by mjackyan

thank you

Feedback

title: description of itme

--Message--:post at Feb/10/2011 17:33 by

--Reply--: post at Feb/15/2011 11:12 by mjackyan

title: shipping

--Message--:post at Feb/07/2011 07:51 by

--Reply--: post at Feb/15/2011 11:11 by mjackyan

title: Adress Intern.

--Message--:post at Feb/04/2011 16:25 by

--Reply--: post at Feb/06/2011 10:21 by mjackyan

title: It have been charged twice

--Message--:post at Jan/31/2011 19:53 by

--Reply--: post at Feb/06/2011 10:21 by mjackyan

title: Delivery &amp; Service.

--Message--:post at Jan/18/2011 20:25 by Kath Steel

--Reply--: post at Jan/20/2011 09:35 by mjackyan

title: what would shipping cost to Australia

--Message--:post at Jan/13/2011 06:59 by

--Reply--: post at Jan/16/2011 20:37 by mjackyan

title: Missing order

--Message--:post at Jan/10/2011 11:04 by

title: Shipping to Slovakia

--Message--:post at Dec/31/2010 00:02 by

--Reply--: post at Jan/07/2011 00:39 by mjackyan

title: Shipping

--Message--:post at Dec/21/2010 09:17 by

--Reply--: post at Dec/23/2010 02:51 by mjackyan

title: order

--Message--:post at Dec/20/2010 16:55 by

title: shipping

--Message--:post at Dec/19/2010 14:11 by

--Reply--: post at Dec/23/2010 02:51 by mjackyan

title: Dealership Holland

--Message--:post at Dec/17/2010 22:21 by

--Reply--: post at Dec/23/2010 02:52 by mjackyan

title: Didn't received my items yet

--Message--:post at Dec/17/2010 21:16 by

title: shipping costs are too expensive

--Message--:post at Dec/08/2010 02:33 by

--Reply--: post at Dec/13/2010 07:06 by mjackyan

title: How many euros

--Message--:post at Dec/04/2010 00:54 by

--Reply--: post at Dec/06/2010 02:38 by mjackyan

title: Missing/Shortage

--Message--:post at Dec/03/2010 15:11 by

--Reply--: post at Dec/06/2010 02:39 by mjackyan

title: Where is my order???

--Message--:post at Dec/02/2010 14:09 by

--Reply--: post at Dec/06/2010 02:41 by mjackyan

title: About Drop Shippment Membership

--Message--:post at Nov/21/2010 21:27 by

--Reply--: post at Nov/23/2010 08:30 by mjackyan

title: Order

--Message--:post at Nov/20/2010 18:26 by

title: Dog Collars

--Message--:post at Nov/19/2010 02:50 by

--Reply--: post at Nov/19/2010 22:46 by mjackyan

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

Customer Service

Current News

title: Delivery & Service.