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Lovelonglong.com is always looking for ways to improve your shopping experience.if you have suggestions or feedback on how we can do so,we would love to hear from you.Please Email: info@lovelonglong.com,please note that we are unable to respond directly to responses through this channel.

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title: Inquiry

--Message--:post at Apr/21/2011 01:20 by

Helo,
im from philippines and we want to inquire what is the cheapest shipping method to philippines? How many days? How much per kilo? Do we have to pay taxes or is there any other charges besides shipping fee? Is there a tracking number? Thanks...

--Reply--: post at Apr/21/2011 19:53 by mjackyan

hi dear customer:
after you place the order you will receive a track number.

about the shipping cost you will see in the check out page. its options you can choice. the cheapest way is by sea but it will take a month on the way. so it depend on you.

about the tax. we will put a low invoice on the package to save your tax. normaly there will no tax you need pay. but if in case you need custom your package you have to pay the tax by yourself

beside that you dont have any other need pay

best regards

title: shipping

--Message--:post at Apr/21/2011 01:18 by

Good day,
I'am a new customer if i order 300pcs.how much the shipping cost in the philippines if i choose ems.
Thanks,
arthur

--Reply--: post at Apr/21/2011 19:51 by mjackyan

hi dear atthur:
when you place the order you will see the shipping option choice EMS you will see the cost of shipping. it depend on the weight of the items

best regards

title: Information

--Message--:post at Apr/18/2011 04:50 by

Hello, I bought with you and I'm wanting to make another purchase greater for Brazil but I don't remember if parcelam the purchase on the card if yes so how many times parcelariam.

I await response to close the application.

Grata

Rosicleia

title: Tracking info

--Message--:post at Apr/15/2011 16:50 by

I tried to track my package but your "tracking" service leaves much to be desired. It gave me no info, even after entering my order and tracking numbers twice. It's like the site keeps you on the first page, asking you for the order and tracking numbers then when you enter them...nothing! It keeps you at the first window and asks you to enter your order info again.

--Reply--: post at Apr/16/2011 06:17 by mjackyan

hi dear customer:
as your order is a normal air mail
it will take about 7-14 business days on the way

please check in one week it will show on the page.

we shipped your order on 11th of april

best regards

title: Looking

--Message--:post at Apr/14/2011 14:48 by

Hi there!

I'm loocking for a easyherness in roaly blue fore smal, middle and big dogs.

Have u any offers?

Greatings erik!

title: Items missing

--Message--:post at Apr/12/2011 21:51 by

Dear Lovelonglong Team,

In the order No. PP39645 I should have received: DTSB-20C Blank T-shirt - Cream(5 pieces Set) 1XS and 1XXS but I unfortunatly received only DTSB-20 1XS and DTSB-20 1XXS instead. So in the order was 8 t-shirts cream missing, 4 in XXS and 4 in XS.

Then I also have a question about the membership, you wrote this has one year validity, is this time runing from the joining-in date or from the beginning of the year according to the christian calender?

Best regards,
A.S

--Reply--: post at Apr/13/2011 18:51 by mjackyan

hi dear customer:
about the missing items we will do which your wish to you.

also about the membership the time is from the jion data.

best regards

title: status

--Message--:post at Apr/12/2011 12:23 by

we are still not able to get exact details of our parcel where is it & when reach mumbai

--Reply--: post at Apr/13/2011 18:56 by mjackyan

hi dear customer:
i have checked your package it arrived in your country on 12th of april. so you should receive it very sson

best regards

title: picture

--Message--:post at Apr/11/2011 18:56 by

Hi, I made an order, to retail on my website, I,m requesting permission to use your picture of the product I order.
Thank you
Mario Laliberté
Vienna Couture Canine

--Reply--: post at Apr/12/2011 14:55 by mjackyan

hi dear customer:
you can use our pictures for your resell business

best regards

title: HELP

--Message--:post at Apr/11/2011 18:36 by

really need to change the size in order to do this, is there still exists a possibility to order nmshemu

title: Invoices

--Message--:post at Apr/05/2011 18:38 by

Could you please send me the invoices of my orders PP38395, PP38642 & PP39180 per mail?

Because our account department needs them.

Many thanks in advance.

Best regards,
Miranda van den Broek

title: unrecieved product

--Message--:post at Apr/05/2011 00:35 by

I ordered a pair of shoes (CW39596) for my dog on March 23. My credit card has been charged and I have yet to recieve them. I was just wondering what is going on and when will/am I supposed to recieve them.
Thanks so much
Kimberly

--Reply--: post at Apr/05/2011 05:05 by mjackyan

hi dear customer:
the order is on the way to you

it will take some time to dilevery you should receive the order very soon

best regards

title: inside size tags

--Message--:post at Apr/04/2011 22:42 by

Hi,

I would like the size tags to NOT have the red LoveLongLong stamp on them. Only the size, washing instructions and made in USA.

Your Order Confirmation Number: CW39907

Thank you very much,
Samantha

--Reply--: post at Apr/11/2011 07:55 by mjackyan

hi dear customer:
in your next order please write the requests in the notice of the order so we will do it

thanks
best regards

title: taxes

--Message--:post at Apr/01/2011 12:25 by

Dear Lovelonglong Team,

I placed the order, but could not find the shipping option sea&ground so I was doing it with EMS but for the firs time I had to pay charge and tax. I actually payed more tax than the delivery cost itself. I didn't have the choice of delivery methode, and I didn't expect such extra-cost, as I usually don't pay any by chosing an other shipping methode. I have already sent a feedback when placing the order about the lack of choice for shippment, but didn't get any answer...
I'm very disappointed.

Thanks,
A.S

title: Order not received

--Message--:post at Mar/28/2011 16:54 by

PP39499....have not received my order
Christy Whisenant
110 W Denton Drive
Euless, TX 76039

Shipped on 11MAR per your records.

--Reply--: post at Mar/29/2011 06:09 by mjackyan

hi dear customer:
the order is on the way to you

you should receive it very soon

sometime the normal air mail will have some delayed of the shipping trafic

best regards

title: Sea and ground

--Message--:post at Mar/18/2011 14:45 by

Hello Lovelonglong team,

I want to place an order, but I do not find the option of sea&ground shipping anymore...
Why? Is this option still available?

Tanks
A.S

title: pricing

--Message--:post at Mar/11/2011 00:50 by

I came to your website because my friend in Houston just got pricing of 2.79 per blank dog t shirt. How many do I need to order to get this price? THank you
Angie

--Reply--: post at Mar/14/2011 08:20 by mjackyan

30 pieces items you can get the wholesale price.
best regards

title: order not arrived

--Message--:post at Mar/07/2011 14:17 by diane williams

hello, i have been waiting for two parcels from you and i have been tracking them, they say they failed to deliver, as they tried at 8.30 am and my shop doea not open till nine i have tried to contact then but have had no luck. could you please advise what to do next
my order number is CW39230
regards
diane

title: feedback

--Message--:post at Mar/04/2011 19:01 by

Just a quick note to thank you for your shipment, I received it this am. The boots are super quality I am just thrilled with them. I definitely will buy from you again and will recommend to my friends with pets.
Thanks again.
Honore and my dog Diego

--Reply--: post at Mar/09/2011 05:41 by mjackyan

thank you
best regards

title: Company Info

--Message--:post at Mar/03/2011 07:37 by

I am new to lovelonglong.com where can I find out more about your company and its reliability?

Thank you.

--Reply--: post at Mar/09/2011 05:41 by mjackyan

in the bottom of our site about me page

best regards

title: INVOICE

--Message--:post at Mar/02/2011 18:44 by

Could you please send us the invoice of our ordre CW39041 per mail?

Our account department need it.

Many thanks in advance

Best regards
Laurence MAZERAND
ATELIER PUBLICITE ADHESIVE

--Reply--: post at Mar/09/2011 05:40 by mjackyan

hi dear customer:
we will send it as soon as possible

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Feedback

title: Inquiry

--Message--:post at Apr/21/2011 01:20 by

--Reply--: post at Apr/21/2011 19:53 by mjackyan

title: shipping

--Message--:post at Apr/21/2011 01:18 by

--Reply--: post at Apr/21/2011 19:51 by mjackyan

title: Information

--Message--:post at Apr/18/2011 04:50 by

title: Tracking info

--Message--:post at Apr/15/2011 16:50 by

--Reply--: post at Apr/16/2011 06:17 by mjackyan

title: Looking

--Message--:post at Apr/14/2011 14:48 by

title: Items missing

--Message--:post at Apr/12/2011 21:51 by

--Reply--: post at Apr/13/2011 18:51 by mjackyan

title: status

--Message--:post at Apr/12/2011 12:23 by

--Reply--: post at Apr/13/2011 18:56 by mjackyan

title: picture

--Message--:post at Apr/11/2011 18:56 by

--Reply--: post at Apr/12/2011 14:55 by mjackyan

title: HELP

--Message--:post at Apr/11/2011 18:36 by

title: Invoices

--Message--:post at Apr/05/2011 18:38 by

title: unrecieved product

--Message--:post at Apr/05/2011 00:35 by

--Reply--: post at Apr/05/2011 05:05 by mjackyan

title: inside size tags

--Message--:post at Apr/04/2011 22:42 by

--Reply--: post at Apr/11/2011 07:55 by mjackyan

title: taxes

--Message--:post at Apr/01/2011 12:25 by

title: Order not received

--Message--:post at Mar/28/2011 16:54 by

--Reply--: post at Mar/29/2011 06:09 by mjackyan

title: Sea and ground

--Message--:post at Mar/18/2011 14:45 by

title: pricing

--Message--:post at Mar/11/2011 00:50 by

--Reply--: post at Mar/14/2011 08:20 by mjackyan

title: order not arrived

--Message--:post at Mar/07/2011 14:17 by diane williams

title: feedback

--Message--:post at Mar/04/2011 19:01 by

--Reply--: post at Mar/09/2011 05:41 by mjackyan

title: Company Info

--Message--:post at Mar/03/2011 07:37 by

--Reply--: post at Mar/09/2011 05:41 by mjackyan

title: INVOICE

--Message--:post at Mar/02/2011 18:44 by

--Reply--: post at Mar/09/2011 05:40 by mjackyan

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

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