Feedback

title: duplicate order

--Message--:post at Feb/28/2011 07:19 by

good morning
please cancel this order as it is a duplicate.
i placed another larger order and PP39334.
regards
jenn cowley

--Reply--: post at Mar/01/2011 18:41 by mjackyan

hi dear customer

we will cancel this order

best regards

title: Product NOT RECEIVED

--Message--:post at Feb/27/2011 17:09 by

I have not received this order. Please provide an update of the order.

Thank you,
M. K. Watkins

--Reply--: post at Feb/28/2011 05:15 by mjackyan

hi dear cusotmer:
we have shipped your order on 7th of feb.

you should receive it very soon

best regards

title: Internet site

--Message--:post at Feb/27/2011 00:34 by

Hello, just wanted to let you know that your internet site is very slow. You need to update the site to run a little faster.

You will loose customer if you do not get it up to speed.
It is very annoying trying to order and your site is so so so slow!

title: Bandanas

--Message--:post at Feb/27/2011 00:11 by

Looking for dog bandanas. Need for the spring

title: EMS Shipping

--Message--:post at Feb/25/2011 19:59 by

Since you started sending parcels via EMS Singapore the delivery times are about twice as long and all parcels are being held at customs for charging and tax and duty have to be paid every time, the old EMS China system was much better.

--Reply--: post at Feb/28/2011 05:13 by mjackyan

hi dear customer:
we will take care of on this issue

best regards
lovelonglong

title: description of the product

--Message--:post at Feb/16/2011 18:46 by

Do you have a label with a description of the product, I received a collar and there was nothing, and when I need a bigger contract specification for products with a duty to introduce the product to market. Do you have these documents that will allow me to pay duty state products.I do not want to customs stopped me a package in Poland -EU.
best regards
Thomas.W.

title: Designer

--Message--:post at Feb/16/2011 17:01 by

If I have designs that would work well for pet clothing or accessories, can I post them for others to purchase?

I have shops at print-on-demand sites and was wondering if Lovelonglong is a similar type of site.

Thank you for your consideration

--Reply--: post at Feb/21/2011 12:15 by mjackyan

hi dear customer:
yes of course we can do that

please post to us

best regards

title: description of the product

--Message--:post at Feb/16/2011 16:31 by

Do you have a label with a description of the product, I received a collar and there was nothing, and when I need a bigger contract specification for products with a duty to introduce the product to market. Do you have these documents that will allow me to pay duty state products.I do not want to customs stopped me a package in Poland -EU.
best regards
Thomas.W.

title: Baby Onsies

--Message--:post at Feb/16/2011 05:51 by

Hi

I am interested in purchasing baby tees or onsies to match your doggy tees in all colors. If you cannot make do you have someone to recommend?

--Reply--: post at Feb/18/2011 06:16 by mjackyan

hi dear customer:
we can make baby tees

please check www.lovebabychildren.com

title: return of goods

--Message--:post at Feb/15/2011 21:47 by

hi i return 2 tops so that i can change the size from xxl to xl they has been posted from malta europe on the 15/1/2011, can you send me an e mail to tell me that you received them and you are going to send them back to me,it is the second time that i sent something back and i do not receive anything in return.
please i hope that this time i get my items!!
thanks

--Reply--: post at Feb/18/2011 06:15 by mjackyan

hi dear customer:
when we receive we will ship the exchage to you

best regards

title: i want to ask

--Message--:post at Feb/15/2011 20:13 by

請問我想買狗仔衫，你們可否寄去hong kong??

--Reply--: post at Feb/18/2011 06:14 by mjackyan

of course we can

best regards

title: My Order

--Message--:post at Feb/12/2011 21:42 by

It has been almost one month and i have not received my order. On my order status, it says that you have attempted delivery, but no one has attempted delivery at my home. Please respond as soon as possible.

title: description of itme

--Message--:post at Feb/10/2011 17:33 by

Please tell me exactly what PVC leather means.Thanks Gloria

--Reply--: post at Feb/15/2011 11:12 by mjackyan

PVC is not real leather. its a meriel likes leather
best regards

title: shipping

--Message--:post at Feb/07/2011 07:51 by

If possible, would you pls ship goods out immediately.
I know now is chinese new year, but my customer waiting your goods　m(__)m

--Reply--: post at Feb/15/2011 11:11 by mjackyan

hi dear customer:
we have shipped your goods out

thanke best regards

title: Adress Intern.

--Message--:post at Feb/04/2011 16:25 by

Hi dear Support!

I am not able to transmitt the adress. please put this correct in to the database.

DSCHAMP
Erik BRAUN
Rathausstrasse 33
CH- 4410 Liestal
SWITZERLAND
+41619210190
+41788597636
erik@dschamp.ch
www.dschamp.ch

Best regards Erik

--Reply--: post at Feb/06/2011 10:21 by mjackyan

hi dear customer:
we will do that

thanks best regards

title: It have been charged twice

--Message--:post at Jan/31/2011 19:53 by

Hello.
I was checking my Credit Card statement and on Jan 30 I had a charge for my order CW38758 for $ 700.79 USD it was charged TWICE.
so please verify this and give me the refund.
Thankyou
Javier

WWW.LOVELONGLONG.COM 000000339
555001
US$ 700.79

--Reply--: post at Feb/06/2011 10:21 by mjackyan

hi dear customer:
we will check and give you a refund if we charged twice

sorry about this
best regards

title: Delivery & Service.

--Message--:post at Jan/18/2011 20:25 by Kath Steel

7 days delivery to the UK - very impressed, thank you.
I have been buying from you for at least 6 years and my customers are still pleased with the quality of goods and my prices.
Brilliant!

--Reply--: post at Jan/20/2011 09:35 by mjackyan

thank you brilliant we will do our best to make you happy
always.

regards

title: what would shipping cost to Australia

--Message--:post at Jan/13/2011 06:59 by

hi I'm a new client and I'm interested in the collar I was wondering how the shipping works and what it would cost on a medium order.

--Reply--: post at Jan/16/2011 20:37 by mjackyan

hi dear customer:
when you place the order the shipping cost will show in the check out page.

we can ship by EMS and DHL to your country

best regards

title: Missing order

--Message--:post at Jan/10/2011 11:04 by

Dear sirs madams
I still havne't received my order pp37414 that I ordered 1 of december. EMS tracking says sendt from China 9 of december and nothing more.

What happend to my shipment ?? I have customers waiting.
Regards Liv Anne Ugland
doggia.no

title: Shipping to Slovakia

--Message--:post at Dec/31/2010 00:02 by

Hi,
I have a question. You send orders to Slovakia? If you don´t send to Slovakia, where I buy your products in Europe.

Thanks

Best regards

Sona

--Reply--: post at Jan/07/2011 00:39 by mjackyan

hi dear customer we ship to slovakia

best regards

Feedback

title: duplicate order

--Message--:post at Feb/28/2011 07:19 by

--Reply--: post at Mar/01/2011 18:41 by mjackyan

title: Product NOT RECEIVED

--Message--:post at Feb/27/2011 17:09 by

--Reply--: post at Feb/28/2011 05:15 by mjackyan

title: Internet site

--Message--:post at Feb/27/2011 00:34 by

title: Bandanas

--Message--:post at Feb/27/2011 00:11 by

title: EMS Shipping

--Message--:post at Feb/25/2011 19:59 by

--Reply--: post at Feb/28/2011 05:13 by mjackyan

title: description of the product

--Message--:post at Feb/16/2011 18:46 by

title: Designer

--Message--:post at Feb/16/2011 17:01 by

--Reply--: post at Feb/21/2011 12:15 by mjackyan

title: description of the product

--Message--:post at Feb/16/2011 16:31 by

title: Baby Onsies

--Message--:post at Feb/16/2011 05:51 by

--Reply--: post at Feb/18/2011 06:16 by mjackyan

title: return of goods

--Message--:post at Feb/15/2011 21:47 by

--Reply--: post at Feb/18/2011 06:15 by mjackyan

title: i want to ask

--Message--:post at Feb/15/2011 20:13 by

--Reply--: post at Feb/18/2011 06:14 by mjackyan

title: My Order

--Message--:post at Feb/12/2011 21:42 by

title: description of itme

--Message--:post at Feb/10/2011 17:33 by

--Reply--: post at Feb/15/2011 11:12 by mjackyan

title: shipping

--Message--:post at Feb/07/2011 07:51 by

--Reply--: post at Feb/15/2011 11:11 by mjackyan

title: Adress Intern.

--Message--:post at Feb/04/2011 16:25 by

--Reply--: post at Feb/06/2011 10:21 by mjackyan

title: It have been charged twice

--Message--:post at Jan/31/2011 19:53 by

--Reply--: post at Feb/06/2011 10:21 by mjackyan

title: Delivery &amp; Service.

--Message--:post at Jan/18/2011 20:25 by Kath Steel

--Reply--: post at Jan/20/2011 09:35 by mjackyan

title: what would shipping cost to Australia

--Message--:post at Jan/13/2011 06:59 by

--Reply--: post at Jan/16/2011 20:37 by mjackyan

title: Missing order

--Message--:post at Jan/10/2011 11:04 by

title: Shipping to Slovakia

--Message--:post at Dec/31/2010 00:02 by

--Reply--: post at Jan/07/2011 00:39 by mjackyan

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

Customer Service

Current News

title: Delivery & Service.