Feedback

title: Shipping

--Message--:post at Dec/21/2010 09:17 by

As for the retail price, is it the retail price what show in your website?

And does the retail price contains the shipping cost to Italy or should pay by myself?

Thanks

--Reply--: post at Dec/23/2010 02:51 by mjackyan

hi the retail price is not include the shipping fee

title: order

--Message--:post at Dec/20/2010 16:55 by

I would like to add some additional item to my order can I still do that without paying shipping twice?

I would like to add the Blank Ribbed Tank Tops
DRTT-06WGB
XS-5 3.75
S-10 3.75
Hangers-20 .29
total 62.05
Still with the wholesale price.

Thank you,

Sonya

title: shipping

--Message--:post at Dec/19/2010 14:11 by

Would you pls send goods as soon as posssible,
tks.

Order: CW37874Date Time: Dec/15/2010 06:05 Payment Method:CreditWebsitePayment Status: Payment received Ship To:
Shipping Address:
Toshiyuki Kojima
6-3 Oiwake-cho
Kitashirakawa Sakyo-ku
Kyoto city, Kyoto, Japan
6068224
Day Phone: 09051631398

--Reply--: post at Dec/23/2010 02:51 by mjackyan

hi dear customer

we have shipped to you already for your order

best regards

title: Dealership Holland

--Message--:post at Dec/17/2010 22:21 by

Hello,

I'm looking to expand my webshop with your products.
But first I want to know if there are other companies in Holland who are ordering your products.
If it's possible I want to talk to you online. Can you give me a time that you are available?
I have an msn messenging account on marionezzahiri@live.com
Please let me know soon,thank you

Marion Ezzahiri
Doggie Dogz Hondenwinkel
http://www.doggiedogz.nl

--Reply--: post at Dec/23/2010 02:52 by mjackyan

hi dear customer you can e-mail to info@lovelonglong.com to discuss the business

best regards

title: Didn't received my items yet

--Message--:post at Dec/17/2010 21:16 by

It's been 3 weeks know that I made my order. I don't received anything yet. I would like to know if theres a way to track my order because you did'nt sent me a tracking number. I order often goods from china and everytime I got them in 2 weeks. I need the items before december 24th. Please let me know !

title: shipping costs are too expensive

--Message--:post at Dec/08/2010 02:33 by

wholesale customer, ashley black - ordered about $45.00 (us dollars) items - shipping come to $30.00 which is TOO HIGH PRICE- your company address in clarksburg, MD (usa)- shipping should be less -send me a message if you can give CHEAPER shipping rate - what about us postal service ground shipping in flat-rate box or use some other economy shipping - or we cannot order from your company due to high shipping costs

--Reply--: post at Dec/13/2010 07:06 by mjackyan

hi dear customer:
all of our items are shipped to you from China. shanghai. so the shipping cost is reasonable

best regards

title: How many euros

--Message--:post at Dec/04/2010 00:54 by

Hello

I would just like to ask how much would my order cost in euro. My order is with shiping (land and see 59,00) about 290,00$. I am from Slovenia and I dont know if you have american dollars ore eny others.
Thank you, I am waiting for youre answer.

by Amanda

--Reply--: post at Dec/06/2010 02:38 by mjackyan

hi dear customer
all of our order are in american dollars.

best regards

title: Missing/Shortage

--Message--:post at Dec/03/2010 15:11 by

Hello,
The above order was placed on Jun 30,2010 and I ordered a bag for 24.99 plus shipping. I have yet to receive the bag. Can I please get a refund for the bag plus the shipping ASAP. Please let me know.
Thanks in advance.

--Reply--: post at Dec/06/2010 02:39 by mjackyan

hi dear customer
please e-mail to info@lovelonglong.com to request a refund for the order we will refund to you as soon as we get your request

sorry about this
best regards

title: Where is my order???

--Message--:post at Dec/02/2010 14:09 by

On November 7, 2010 I placed an order with your company (see below that was copied from your website order tracking information & note that there is no tracking number shown). The payment for this order was taken from my checking account on November 8, 2010. I still have not received my order. Please find out where it is and either get it to me in the next 5 business days, or contact me as to the reason I haven't received it yet. If I don't receive this order by December 10, 2010 or if you don't reply to this email, I will contact the authorities.
Patti Noethe
Britt, Iowa

You are here: Home >> Order Status
Please Enter your order Number or Shipping No., and then click Search.
Order Number:

Order# Order Date Stock out Date Payment Status Payment Method
CW36730 Nov/07/2010 09:13 Nov/07/2010 21:19 Payment received CreditWebsite
Shipping Date: Package Tracking NO.
Your package shipped by Sea & Ground

--Reply--: post at Dec/06/2010 02:41 by mjackyan

hi dear cusomter

we have shipped your order on the second of received your payments. sometime it will get some delay during the shipping of the trafic month

you should receive your order very soon

best regards

title: About Drop Shippment Membership

--Message--:post at Nov/21/2010 21:27 by

Hello,

If i join your Drop Shippment program will i still have to pay Shipping Charges (EMS)??
How much will it cost me? (I`m in Portugal)

Thanks :)

--Reply--: post at Nov/23/2010 08:30 by mjackyan

the post charge is same as other member.

thanks
best regards

title: Order

--Message--:post at Nov/20/2010 18:26 by

I placed an order with your company July 22/2010
tracking #RR672788915CN.My credit card was charged for the amount due for the items ordered.
Ihave order from your company and it did take a while befor I received my order.As of today 11/20/2011 I still have not received my order.There is no on line tracking service for packages shipped. could you please ck into this or refund my credit card for the amount charged to it for the items not received. Thank you

title: Dog Collars

--Message--:post at Nov/19/2010 02:50 by

Hi
I received my dog collars the other day and jsut wanted to say i was very impressed they look awrsome and everyone comments on them
thanks again

--Reply--: post at Nov/19/2010 22:46 by mjackyan

thank you

title: can't fill my shopping cart

--Message--:post at Nov/17/2010 07:34 by

I found two articles that I wanted to buy from your website but it is not allowing me to add them to the shopping cart. Could you help me?

Lidia Wise

title: RETURNS

--Message--:post at Oct/29/2010 18:22 by

It has been a week since I asked you where my returns were that got sent to you THREE WEEKS AGO! I know you have received them and I want the new sizes shipped out to me ASAP. This process has taken over three months to buy the clothes, exchange them for different sizes, and get ahold of you again to have you ship the correst sizes back to me. I want to know TODAY when I will be receiving my new sizes in the mail. Im started to get very frustrated.

--Reply--: post at Oct/30/2010 09:38 by mjackyan

hi dear customer:
i will check the status for you right away and e-mail let you know
sorry about this
best regards

title: track number

--Message--:post at Oct/28/2010 16:41 by

hello
I made an orderPP36405, the track number
that appears on your site is wrong. please can you tell me the number right.
I await your quick responses

--Reply--: post at Oct/30/2010 09:36 by mjackyan

hi dear customer the track number is
EE373048753CN you can track it on www.ems.com.cn

best regards

title: DOG COLLAR

--Message--:post at Oct/26/2010 23:00 by

HI I'VE JUST RECIEVED THE DOG COLLAR FOR MY DOG AND IT FITS HIM PERFECTLY, ITS BEAUTIFULL, I HAVE RECOMMENDED YOUR SITE TO ALL MY OTHER FRIENDS WITH DOGS. KIND REGARDS MRS JOANNA WOOD

--Reply--: post at Oct/30/2010 09:33 by mjackyan

thank you very much

best regards

title: Shipping Address

--Message--:post at Oct/23/2010 21:01 by

Please note:

Shipping address should read:

V.I.P. Grooming Services
127 Prince Edward Road
South Shields
Tyne & Wear
NE34 8PJ

ENGLAND

Please acknowledge amendment to shipping address.

Thank you

--Reply--: post at Oct/23/2010 21:21 by mjackyan

no problem
we will

title: status

--Message--:post at Oct/20/2010 08:02 by

my name is sandra velazquez my husband roberto and i order and payed by paypal for some products on oct 15 and we wanted how long it will take to recieve our order and how come there is no status or tracking on the website yet could you please tell me my email address is marrerosandra@yahoo.com

--Reply--: post at Oct/23/2010 21:20 by mjackyan

hi dear customer:
we have shipped to you on 16th of oct.

the is the track number

RR672784975CN

thanks

title: DOG COLLAR

--Message--:post at Oct/14/2010 12:01 by

I BROUGHT A BLACK RHINESTONE DOGS COOLAR FROM YOU ITS BEAUTIFULL, BUT I ORDERED A LARGER SIZE IT WAS TOO BIG FOR MY DOGS NECK I'VE KEPT IT ANYWAY, AS I MADE EXTRA HOLE IN THE COLLAR WITH A TOOL PUNCHER. AND ITS GREAT AS I HAVE A MOBILITY SCOOTER, MY DOG RUN'S BESIDES THE SCOOTER, AND AT NIGHT THE RHINESTONES SHINE LIKE DIAMONDS, AND IT
HELPS OTHER CAR DRIVERS TO SEE THAT I HAVE A DOG WITH ME WHEN WE GO OUT TO SEE FRIENDS. I AM SO PLEASED I FOUND YOUR WEBSITE, AS I HAVE BEEN BUYING THESE COLLARS FROM A SHOP IN THE UK CALLED PETS AT HOME, AND THEY HAVE STOPPED SELLING THIS TYPE OF COLLAR. I'M OVER THE MOON. THANKS VERY MUCH MRS JOANNA WOOD.

--Reply--: post at Oct/16/2010 22:52 by mjackyan

you are very welcome

best regards

title: Missing Items - Refund

--Message--:post at Oct/13/2010 21:28 by

To Whom It May Concern,

I have received my package yesterday. However there are two missing items (Item # DSSD-003). My credit card was charged the amount of $114.52 which is for the order total of $79.52 plus shipping ($35). There is no excuse for this. Besides, I have been trying to call since yesterday and no one picks up the phone. I always get an answering machine. I demand to be credited the amount of $7.98 plus the shipping for that portion of the order which is $17. I simulated the order online for those 2 products and that is the shipping charge for them. Moreover, the dress size is deceiving. It wouldn't even close on my dog but it costs too much to return it or exchange it and I am afraid you would mess up my order once again.
I need a solution ASAP!

Regards,
Mrs. Crawford

--Reply--: post at Oct/16/2010 22:57 by mjackyan

hi dear customer
we will refund the money for the missing items to you as soon aspossible
sorry about this
best regards

Feedback

title: Shipping

--Message--:post at Dec/21/2010 09:17 by

--Reply--: post at Dec/23/2010 02:51 by mjackyan

title: order

--Message--:post at Dec/20/2010 16:55 by

title: shipping

--Message--:post at Dec/19/2010 14:11 by

--Reply--: post at Dec/23/2010 02:51 by mjackyan

title: Dealership Holland

--Message--:post at Dec/17/2010 22:21 by

--Reply--: post at Dec/23/2010 02:52 by mjackyan

title: Didn't received my items yet

--Message--:post at Dec/17/2010 21:16 by

title: shipping costs are too expensive

--Message--:post at Dec/08/2010 02:33 by

--Reply--: post at Dec/13/2010 07:06 by mjackyan

title: How many euros

--Message--:post at Dec/04/2010 00:54 by

--Reply--: post at Dec/06/2010 02:38 by mjackyan

title: Missing/Shortage

--Message--:post at Dec/03/2010 15:11 by

--Reply--: post at Dec/06/2010 02:39 by mjackyan

title: Where is my order???

--Message--:post at Dec/02/2010 14:09 by

--Reply--: post at Dec/06/2010 02:41 by mjackyan

title: About Drop Shippment Membership

--Message--:post at Nov/21/2010 21:27 by

--Reply--: post at Nov/23/2010 08:30 by mjackyan

title: Order

--Message--:post at Nov/20/2010 18:26 by

title: Dog Collars

--Message--:post at Nov/19/2010 02:50 by

--Reply--: post at Nov/19/2010 22:46 by mjackyan

title: can't fill my shopping cart

--Message--:post at Nov/17/2010 07:34 by

title: RETURNS

--Message--:post at Oct/29/2010 18:22 by

--Reply--: post at Oct/30/2010 09:38 by mjackyan

title: track number

--Message--:post at Oct/28/2010 16:41 by

--Reply--: post at Oct/30/2010 09:36 by mjackyan

title: DOG COLLAR

--Message--:post at Oct/26/2010 23:00 by

--Reply--: post at Oct/30/2010 09:33 by mjackyan

title: Shipping Address

--Message--:post at Oct/23/2010 21:01 by

--Reply--: post at Oct/23/2010 21:21 by mjackyan

title: status

--Message--:post at Oct/20/2010 08:02 by

--Reply--: post at Oct/23/2010 21:20 by mjackyan

title: DOG COLLAR

--Message--:post at Oct/14/2010 12:01 by

--Reply--: post at Oct/16/2010 22:52 by mjackyan

title: Missing Items - Refund

--Message--:post at Oct/13/2010 21:28 by

--Reply--: post at Oct/16/2010 22:57 by mjackyan

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

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