Feedback

title: DOG COLLAR

--Message--:post at Oct/14/2010 12:01 by

I BROUGHT A BLACK RHINESTONE DOGS COOLAR FROM YOU ITS BEAUTIFULL, BUT I ORDERED A LARGER SIZE IT WAS TOO BIG FOR MY DOGS NECK I'VE KEPT IT ANYWAY, AS I MADE EXTRA HOLE IN THE COLLAR WITH A TOOL PUNCHER. AND ITS GREAT AS I HAVE A MOBILITY SCOOTER, MY DOG RUN'S BESIDES THE SCOOTER, AND AT NIGHT THE RHINESTONES SHINE LIKE DIAMONDS, AND IT
HELPS OTHER CAR DRIVERS TO SEE THAT I HAVE A DOG WITH ME WHEN WE GO OUT TO SEE FRIENDS. I AM SO PLEASED I FOUND YOUR WEBSITE, AS I HAVE BEEN BUYING THESE COLLARS FROM A SHOP IN THE UK CALLED PETS AT HOME, AND THEY HAVE STOPPED SELLING THIS TYPE OF COLLAR. I'M OVER THE MOON. THANKS VERY MUCH MRS JOANNA WOOD.

--Reply--: post at Oct/16/2010 22:52 by mjackyan

you are very welcome

best regards

title: Missing Items - Refund

--Message--:post at Oct/13/2010 21:28 by

To Whom It May Concern,

I have received my package yesterday. However there are two missing items (Item # DSSD-003). My credit card was charged the amount of $114.52 which is for the order total of $79.52 plus shipping ($35). There is no excuse for this. Besides, I have been trying to call since yesterday and no one picks up the phone. I always get an answering machine. I demand to be credited the amount of $7.98 plus the shipping for that portion of the order which is $17. I simulated the order online for those 2 products and that is the shipping charge for them. Moreover, the dress size is deceiving. It wouldn't even close on my dog but it costs too much to return it or exchange it and I am afraid you would mess up my order once again.
I need a solution ASAP!

Regards,
Mrs. Crawford

--Reply--: post at Oct/16/2010 22:57 by mjackyan

hi dear customer
we will refund the money for the missing items to you as soon aspossible
sorry about this
best regards

title: Return

--Message--:post at Oct/08/2010 21:53 by

I decided that I did want to exchange some of the clothes from this order. I will be shipping the clothes to be exchanged to you tomorrow. Please let me know when you get them! There will also be two returns that I do not want exchanged, just my money back. Thanks.

title: Confirm the order

--Message--:post at Oct/06/2010 21:18 by

Hello i just made a order, so i want to be sure that you have it?? i pay it whit cc.

--Reply--: post at Oct/07/2010 23:50 by mjackyan

hi dear cusomter we got your order and will send to you as soon as we can

thanks
best regards

title: Order received

--Message--:post at Oct/06/2010 18:25 by

Thanks, I just got my first order. Some of the sizes do not work out but I didnt want to hassle with exchanging sizes so I just placed a new order! LOVE the clothes, so cute :)

--Reply--: post at Oct/07/2010 23:50 by mjackyan

thank you
best regards

title: No sign of package

--Message--:post at Oct/04/2010 18:11 by

It has been 30 days, not including weekends or holidays, since I placed my order and there is still NO SIGN of it in the USA. The tracking number still says that China is preparing to dispatch my package. I am starting to get worried that I will never receive my order. There is only 8 more days and it hasnt reached the USA. Help.

title: dog sneakers

--Message--:post at Oct/02/2010 19:56 by

hello

the sneakers are too small; i just need the largest size in red.
thank you for your help; can we exchange for large size.

kr

--Reply--: post at Oct/07/2010 23:49 by mjackyan

hi dear customer we can exchange for you please mail back to us and put a paper in the box for the exchange size and item number
thanks
best regards

title: Order is missing

--Message--:post at Sep/28/2010 15:08 by

Please let me know, the order never arrived here in Switzerland?

Order Nr. CW35065

Kind regards

Dominique Marcus

title: Wrong product delivered

--Message--:post at Sep/25/2010 10:24 by

Hi,
I received my latest order yesterday and I ordered 9 x DCRC-01 (Holiday ornament collar) No 1 which is red. Instead I received No 2 which is orange and I have no use for them. The shipping cost for me to return these is to high. Can you let me have your alternative.

I am very happy with your service although I do think the small dog range is not tru to size.

Regards.

Gaye.

--Reply--: post at Sep/28/2010 09:02 by mjackyan

hi dear gaye:
we will take care of for this issue please e-mail to info@lovelonglong.com we will make you happy

sorry about this
best regards

title: goods not received

--Message--:post at Sep/23/2010 15:14 by

Hi. Just to let you know the parcels have arrived now, end of panic. Thank you for your help.

--Reply--: post at Sep/25/2010 06:35 by mjackyan

thank you

title: my order don t arrive

--Message--:post at Sep/20/2010 12:21 by

I have made order in 08/09, and i din t receive. when i wiil receive?

--Reply--: post at Sep/22/2010 06:11 by mjackyan

hi dear customer we shipped to you on sep. 10
you should receive it very soon

this is the track number EE394162056CN

thanks

title: MATCHING THE COMPETITION

--Message--:post at Sep/13/2010 12:46 by

I am just wondering why I should keep purchasing from you while your competitors are all offering FREE POSTAGE on orders over 100 or 200 items? Their prices for products are comparable, however they are all offering FREE POSTAGE on large orders and cheaper drop shipping.
Please see http://www.dogsmartway.com/index.php
or http://www.petshopping.net/news_detail.php?cid=38

Can you match their offers or should I take my business else where?

Thank you

--Reply--: post at Sep/14/2010 03:15 by mjackyan

hi dear customer:
they offer free shipping becaouse their products quality and service are not as better as us. if you place the order from them you can compare the quality. Lots of our customers thried them and back to us.

thank you for your understanding
if you used their service i am sure you will be back to us shortly

best regards

title: order credit

--Message--:post at Sep/10/2010 11:57 by

Hello,
I made an order PP35023, who had previously received.
But noticed today that the invoice value is $ 381.71, and the amount that was charged was $ 401.71 in paypal.
I ask YOU, to check the situation and carry out a credit of $20 to my paypal account.
I sill awaiting your reply.
Best regards

--Reply--: post at Sep/14/2010 03:05 by mjackyan

hi dear customer we have credited your money to your account

thank you

title: Tracking

--Message--:post at Aug/31/2010 21:20 by

I placed my order on 20.08.10, August 20th, 2010. I received my tracking information but it has been 11 days and all the tracking informtion says is when it was shipped and the destination country. Why is that and when will it tell me where my package is?

--Reply--: post at Sep/03/2010 03:22 by mjackyan

hi dear customer:
as you use Sea & Ground (Surface) shipping service, it will take Up to 38 business days on the way. so the tracking information in 11 days is on the way. they will update when it arrive your country

thanks
best regards

title: Amount charged paypal

--Message--:post at Aug/31/2010 17:55 by

Hello,
I made an order PP35023, who had previously received.
But noticed today that the invoice value is $ 381.71, and the amount that was charged was $ 401.71 in paypal.
I ask YOU, to check the situation and carry out a credit of $20 to my paypal account.
I await your reply.
Best regards

--Reply--: post at Sep/03/2010 03:22 by mjackyan

hi dear customer:
we have returned the credits to your account
best regards

title: Order

--Message--:post at Aug/27/2010 14:56 by

Oreder ref PP34799 dated 31.07.10 I have NOT recieved any of the ordered goods PLEASE PLEASE can you advice me when I can delivery of this order

title: Order

--Message--:post at Aug/23/2010 16:59 by

Please can you inform me when goods shall be delivered. as I have recieved them. Thank you
Mrs Jane Mctaggart email jane.mctaggart1@btinternet.com

--Reply--: post at Aug/26/2010 00:34 by mjackyan

thank you
best regards

title: raincoat

--Message--:post at Aug/17/2010 10:36 by

I've received the new design raincoat, in all three colours and in all sizes.

I've sold a lot of them but when they reached the customers, the umbrella print start to flake and fall off.

I can't return to you cos they have already taken off the wrapping and tags.

I just wanna let you know that there's no way I will order this raincoat again.

--Reply--: post at Aug/18/2010 07:18 by mjackyan

hi dear customer:
real sorry about this

we will fix the problems shortly

best regards

title: reward pionts

--Message--:post at Aug/15/2010 19:21 by diane williams

hi could you tell me why my reward points are going down and i do not spend them
regards
diane

title: enquiry

--Message--:post at Aug/15/2010 10:19 by

Hi,

I am frm singapore, if i purchase items thru ur web... may i know wat currency is the price in.? and hw do i calculate?

REGARDS
PIGGY

--Reply--: post at Aug/16/2010 07:22 by mjackyan

hi dear customer:
when you place the order the price will show on the page which you order

best regards

Feedback

title: DOG COLLAR

--Message--:post at Oct/14/2010 12:01 by

--Reply--: post at Oct/16/2010 22:52 by mjackyan

title: Missing Items - Refund

--Message--:post at Oct/13/2010 21:28 by

--Reply--: post at Oct/16/2010 22:57 by mjackyan

title: Return

--Message--:post at Oct/08/2010 21:53 by

title: Confirm the order

--Message--:post at Oct/06/2010 21:18 by

--Reply--: post at Oct/07/2010 23:50 by mjackyan

title: Order received

--Message--:post at Oct/06/2010 18:25 by

--Reply--: post at Oct/07/2010 23:50 by mjackyan

title: No sign of package

--Message--:post at Oct/04/2010 18:11 by

title: dog sneakers

--Message--:post at Oct/02/2010 19:56 by

--Reply--: post at Oct/07/2010 23:49 by mjackyan

title: Order is missing

--Message--:post at Sep/28/2010 15:08 by

title: Wrong product delivered

--Message--:post at Sep/25/2010 10:24 by

--Reply--: post at Sep/28/2010 09:02 by mjackyan

title: goods not received

--Message--:post at Sep/23/2010 15:14 by

--Reply--: post at Sep/25/2010 06:35 by mjackyan

title: my order don t arrive

--Message--:post at Sep/20/2010 12:21 by

--Reply--: post at Sep/22/2010 06:11 by mjackyan

title: MATCHING THE COMPETITION

--Message--:post at Sep/13/2010 12:46 by

--Reply--: post at Sep/14/2010 03:15 by mjackyan

title: order credit

--Message--:post at Sep/10/2010 11:57 by

--Reply--: post at Sep/14/2010 03:05 by mjackyan

title: Tracking

--Message--:post at Aug/31/2010 21:20 by

--Reply--: post at Sep/03/2010 03:22 by mjackyan

title: Amount charged paypal

--Message--:post at Aug/31/2010 17:55 by

--Reply--: post at Sep/03/2010 03:22 by mjackyan

title: Order

--Message--:post at Aug/27/2010 14:56 by

title: Order

--Message--:post at Aug/23/2010 16:59 by

--Reply--: post at Aug/26/2010 00:34 by mjackyan

title: raincoat

--Message--:post at Aug/17/2010 10:36 by

--Reply--: post at Aug/18/2010 07:18 by mjackyan

title: reward pionts

--Message--:post at Aug/15/2010 19:21 by diane williams

title: enquiry

--Message--:post at Aug/15/2010 10:19 by

--Reply--: post at Aug/16/2010 07:22 by mjackyan

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

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