Feedback

title: Large Breed

--Message--:post at Feb/17/2010 14:59 by

I was wondering if you were going to carry more Large Breed Collars?

The one I am interested in is: Embroidery Leather Collar - Black Item Code: DCRE-05H Material: PVC Leather
I would need it in Xlarge?

--Reply--: post at Feb/20/2010 03:07 by mjackyan

hi:
in this year we will have lots more style for the collars.
please keep checking our website.

thanks
best regards

title: My Orders

--Message--:post at Feb/17/2010 11:37 by

Good day

I order now already since long time with you regularly. I can the orders be always supplied with EMS, within 4 - 7 days. Since approx. four months, the packages arrive of EMS never within this time, although I must pay the high mail-order price. The supply always takes place within 9 - 11 days. Can you me help. Can I require of EMS money back?

Best thanks for your assistance.

Best greetings
Angelica

--Reply--: post at Feb/20/2010 03:07 by mjackyan

hi dear angelica:
can you give me your order number so we can check for you?

thanks
best regards

title: failed payment

--Message--:post at Feb/16/2010 20:53 by

try billing again. or contact me

--Reply--: post at Feb/17/2010 00:42 by mjackyan

we will billing again if still not through we will contact you

thanks
best regards

title: ORDER

--Message--:post at Feb/10/2010 11:26 by

Today I have contacted EMS postal service and checked the status of my order.
They told me that YOU DIDN T SEND ME the order or the track number is WORNG .
Please could you tell me where is my order!? Please tell me something . If i dont get it , I would like to have my money back please.

--Reply--: post at Feb/17/2010 00:55 by mjackyan

hi dear customer:
as this week is chinese new year. post office will be cloesd for 5 days. so it will take some delay on the shipping and updating. we shipped your order on 4th of feb. i checked order number is EE119538245CN please call to check after 18th of feb. you should receive very very soon

sorry for this
best regards

title: track number

--Message--:post at Feb/10/2010 04:37 by

The track number appears to me, of order number 32016, track number EE119538245CN is WRONG!!! Can I get some help?!
Can see the number sure to PLEASE!

I will wait more one day, if you don t give me the number sure , I want the money back.
Thanks
Garcia

--Reply--: post at Feb/17/2010 00:55 by mjackyan

hi dear customer:
as this week is chinese new year. post office will be cloesd for 5 days. so it will take some delay on the shipping and updating. we shipped your order on 4th of feb. i checked order number is EE119538245CN please call to check after 18th of feb. you should receive very very soon

sorry for this
best regards

title: Wholesale Price

--Message--:post at Feb/09/2010 10:41 by

Your website states that I will get wholesale pricing if I order over 30 pieces, Well I ordered 31 pieces and It DID NOT do as your website said it would and that was change the price at the end. I dont want it if you can't give me the wholesale price as you PROMISED. Also I've CALLED an CALLED an CALLED why is that no one answer your phone.

Can someone please let me know whats going on!!!!

--Reply--: post at Feb/10/2010 03:29 by mjackyan

hi dear customer:
the price will be changed to wholesale automaticly when the amount reach 30 pieces.

please try it again. but make sure it will not include hangers

thanks best regards

title: track number

--Message--:post at Feb/07/2010 08:57 by

Hello,
The track number appears to me, of order number 32016 is wrong. Can see the number sure to please!
Thanks
Garcia

--Reply--: post at Feb/10/2010 03:27 by mjackyan

hi dear carcia:
the is the track numberEE119538245CN
you can track it at www.ems.com.cn

thanks

title: Cost shipping

--Message--:post at Feb/04/2010 18:27 by

Hello,

How much does it cost to ship to the Netherlands???

Greetings from Holland

M. Wijnstekers

--Reply--: post at Feb/05/2010 12:07 by mjackyan

hi dear customer:
when you placed the order the amount will appear on the order so you will know how much it costs

thanks
best regards

title: my order

--Message--:post at Feb/03/2010 07:06 by

i bought good from you on december 09 i havenot yet recieved them yet i have mailed you but to no avail i am moving home on monday from scotland to wales so if i do not recieve them before i go i need to change mt address to 60 Denbigh Street llanwrst North Wales ll26 0ll my phone # is 01294 217801 can you please call me and let me know what is happening as i have payed and received nothing i await your reply
your faithfully
Annabella Orr
38 Birks Hill
Irvine
Scotland
ka11 1le

title: still not received

--Message--:post at Feb/02/2010 12:05 by

now it's been 1 month , i never received my order CW31286 , you dont even answer to me , thats great !!!!

--Reply--: post at Feb/03/2010 05:53 by mjackyan

hi dear customer:

we shipped your order on 3th of jan. and it will take about 2-3 weeks on the way as you used normal air mail. the track number is RR672789261CN

thanks
best regards

title: how do I do to start?

--Message--:post at Jan/31/2010 12:41 by

I would like to know how I´m going to get the pictures of your products into my webshop husdjursshopen.net? Can I get some help?I want to sell your products in Sweden.

--Reply--: post at Feb/03/2010 05:50 by mjackyan

hi dear customer:
just copy our pics and upload to your website so you can sell our items as soon as your customers buy them you can order from us then
thanks
best regards

title: missing items

--Message--:post at Jan/30/2010 09:28 by

Hello!
I received my last order, Thank You!
But unfortunately there were missing Size L 4pairs (8pcs) of Kitty design.

So can you please double chek my order(PP31931) this time, that all of the 45 pairs (90pcs) will be there!

Thank you!
Sincerely
Hele Piirimees
hele.piirimees@hotmail.com

--Reply--: post at Feb/03/2010 05:46 by mjackyan

hi dear hele:
please e-mail to info@lovelonglong.com for the missing items we will check and ship the items to you right away

thanks

title: Did this order get shipped

--Message--:post at Jan/28/2010 15:35 by

Hi can you advise if this order was processed with the new mastercard details that I provided or was it cancelled?

Penny Lindh

--Reply--: post at Feb/03/2010 05:45 by mjackyan

hi dear lindh:
we shipped your order on 26th of jan. track number is EE119537690CN

thanks

title: never received

--Message--:post at Jan/27/2010 12:25 by

hi ,

i asked you one more time on my order CW31286 paid january 3 , today i see that you have deleted my message and that you didnt answer ...

i appreciate it ...

in an older message you told me to track the order on USPS website ... i dont understand , i'm from france ...

just tell me please , where is my order , go check your tracking site and let me know , i don't read chinese .

and please answer me ,it's the least you should do. it's been more than 3 weeks ,if you lost my order, if it has been returned to you or anything else ,please send it to me again .

i hope you understand

thanks

regards

title: accessorial charges

--Message--:post at Jan/27/2010 06:02 by

Hello,
i have a question to shipment .

when i pay my order i payed the shippingcosts in advanced,why must to EMS (in Germany GDSK)twice as much pay accessorial charges of 38,77 Dollar for the package?It 's unreasonable from EMS .
Can you me to provide an opportunity.
it is very expensive charges per item to pay.
Kindly excuse,my english is very bad i hope you understand me .

kind regards
G.Roglin

--Reply--: post at Feb/03/2010 05:43 by mjackyan

hi dear G.roglin
we pay the same shipping cost to China Post office can you give us your order number so we can check for you?

title: over charged for order i did not received

--Message--:post at Jan/24/2010 11:21 by

On december I replaced an order with your company it was total of $1.328.95 these money was deducted from my acount on 12/22/2009 ,i receive this order .then i place another small order for the total of $388.16 include felevery charg was deducted from my acount on december 24 2009 i never receieved i did call many times but still this problem is not solved . i need to make another order but before that i need you to credit my acount for these charges ($388.16)
thank you

--Reply--: post at Jan/26/2010 23:35 by mjackyan

hi dear customer:
can you please tell us the order number of $388.16. the order might be on the way to you now. if we did not ship the order we will refund your money.

please e-mail your question to info@lovelonglong.com
jacky

title: Where can I look?

--Message--:post at Jan/20/2010 13:15 by

Where can I find my tracking #?

--Reply--: post at Jan/22/2010 00:24 by mjackyan

hi dear customer:
go to your account and click the order the track number will appear in the bottom of your order

title: order shipped but never received

--Message--:post at Jan/20/2010 12:23 by

hi,

i paid my last order CW31286 on january 1st , you told me in a mail that the parcel was shipped to france but i didn't received it yet , we are now january 20 th ,it becomes really long ...

please could you tell me where is my order .

thanks

--Reply--: post at Jan/22/2010 00:35 by mjackyan

hi dear customer

RR672789261CN is the track number
please check at www.usps.com

thanks

title: ribbed tanks wrong size

--Message--:post at Jan/19/2010 17:18 by

Hi, I just now completed an order and all blank ribbed tanks were ordered in size XL. Any chance of changing just blank ribbed tanks to size LARGE? There are 8 total in order. Please advise. Thanks.

--Reply--: post at Jan/22/2010 00:28 by mjackyan

hi dear customer:
please e-mail to info@lovelonglong.com
thanks

title: my tracking nr

--Message--:post at Jan/19/2010 16:40 by

hello,i can find my tracking nr ,can you send it to me plc?
thank you
gr.john giesbers

--Reply--: post at Jan/22/2010 00:14 by mjackyan

the track number is CP161574337CN

Feedback

title: Large Breed

--Message--:post at Feb/17/2010 14:59 by

--Reply--: post at Feb/20/2010 03:07 by mjackyan

title: My Orders

--Message--:post at Feb/17/2010 11:37 by

--Reply--: post at Feb/20/2010 03:07 by mjackyan

title: failed payment

--Message--:post at Feb/16/2010 20:53 by

--Reply--: post at Feb/17/2010 00:42 by mjackyan

title: ORDER

--Message--:post at Feb/10/2010 11:26 by

--Reply--: post at Feb/17/2010 00:55 by mjackyan

title: track number

--Message--:post at Feb/10/2010 04:37 by

--Reply--: post at Feb/17/2010 00:55 by mjackyan

title: Wholesale Price

--Message--:post at Feb/09/2010 10:41 by

--Reply--: post at Feb/10/2010 03:29 by mjackyan

title: track number

--Message--:post at Feb/07/2010 08:57 by

--Reply--: post at Feb/10/2010 03:27 by mjackyan

title: Cost shipping

--Message--:post at Feb/04/2010 18:27 by

--Reply--: post at Feb/05/2010 12:07 by mjackyan

title: my order

--Message--:post at Feb/03/2010 07:06 by

title: still not received

--Message--:post at Feb/02/2010 12:05 by

--Reply--: post at Feb/03/2010 05:53 by mjackyan

title: how do I do to start?

--Message--:post at Jan/31/2010 12:41 by

--Reply--: post at Feb/03/2010 05:50 by mjackyan

title: missing items

--Message--:post at Jan/30/2010 09:28 by

--Reply--: post at Feb/03/2010 05:46 by mjackyan

title: Did this order get shipped

--Message--:post at Jan/28/2010 15:35 by

--Reply--: post at Feb/03/2010 05:45 by mjackyan

title: never received

--Message--:post at Jan/27/2010 12:25 by

title: accessorial charges

--Message--:post at Jan/27/2010 06:02 by

--Reply--: post at Feb/03/2010 05:43 by mjackyan

title: over charged for order i did not received

--Message--:post at Jan/24/2010 11:21 by

--Reply--: post at Jan/26/2010 23:35 by mjackyan

title: Where can I look?

--Message--:post at Jan/20/2010 13:15 by

--Reply--: post at Jan/22/2010 00:24 by mjackyan

title: order shipped but never received

--Message--:post at Jan/20/2010 12:23 by

--Reply--: post at Jan/22/2010 00:35 by mjackyan

title: ribbed tanks wrong size

--Message--:post at Jan/19/2010 17:18 by

--Reply--: post at Jan/22/2010 00:28 by mjackyan

title: my tracking nr

--Message--:post at Jan/19/2010 16:40 by

--Reply--: post at Jan/22/2010 00:14 by mjackyan

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

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