Feedback

title: my tracking nr

--Message--:post at Jan/19/2010 16:40 by

hello,i can find my tracking nr ,can you send it to me plc?
thank you
gr.john giesbers

--Reply--: post at Jan/22/2010 00:14 by mjackyan

the track number is CP161574337CN

title: clothes/collars NOTES

--Message--:post at Jan/19/2010 06:31 by

All the time i have no time to left a feedback. Last time i have got the order in 9days !its a record. Thanks EMS

-Also wanted to tell that collars size S are too heavy and long for small dogs.Pay attention!!! Maybe cut it or decide what to do. Its not one model.
-the hoodies as DTFC-07PSR are WONDERFUL,i recomend to everyone!
-t shirts such as DTS-06WBG are not quality,after 2nd washing little holes!!so cotton is nice to see but not quality!!!!
-ALL trousers are impossible to wear on the dog.not only mine,every dog.its very badly cutting out! I JEANS,VELOUR etc.awful!
-Blank Velour Hoodie very good,comfortable for dogs,nice quality!
______________________________________________

Our wishes:
-pls pay attention on trousers and cotton!
-everybody asks about overalls!!!!!!plz if You could find or sew.especially for big dogs.

Thank You
And plz beside problems,write some reviews on clothes.will be informative :)

--Reply--: post at Jan/22/2010 00:11 by mjackyan

hi dear customer:
thank you for your suggestion we will take care of these problems do our best

thanks
best regards

title: Larger collars

--Message--:post at Jan/18/2010 22:36 by

We've had a large demand for a larger size in the plaid collar DCR-08PY that you carry. Is this something you will be offering in the 15-18" size?
Thank you!

--Reply--: post at Jan/22/2010 00:08 by mjackyan

hi dear customer:
please keep checking our website. we may have that size in the next year

title: Order

--Message--:post at Jan/14/2010 13:42 by

I was told that my big order was being shipped to me and I should get it now. Um one thing it's been a month since it's supposely was shipped. I would like to know where is my big order. I've got people waiting impatiently for this order for weeks now. Please tell me something here. If i dont get it I would like to have my money back please.

Joann Powell

--Reply--: post at Jan/16/2010 02:30 by mjackyan

hi dear joann:
the order is on the way to you

please track your order on www.ems.com.cn

thanks best regards
jacky

title: Problems with order

--Message--:post at Jan/14/2010 13:34 by

Hello.
Today I have contacted EMS postal service and checked the status of my order.
They told me that chinese EMS lost my parcel and you need to send the request to find the parcel.
Please try to do that immediately as it is already 35 days since my order.

title: When will my order be shipped?

--Message--:post at Jan/14/2010 04:14 by

Hello,

I can see that my order is still not packed and shipped from you, though I ordered last saturday (2010-01-08) from Sweden.
Can you please give me some information? You usually are so quick to send orders.
I´ve got costumers waiting, it´s very cold up here in the north!
Best regards

--Reply--: post at Jan/16/2010 02:28 by mjackyan

hi dear customer:
we will check the order and e-mail you as soon as possbile
best regards

title: MISTAKE

--Message--:post at Jan/13/2010 05:21 by

HI

WAS TO BE AN ORDER NOW FOR ABOUT 50 PIECES OF LETTERS AND SYMBOLS FOR COLLARS. NOTING THAT EACH CHARACTER LETTER WEIGH 10GRS, AND CHARACTERS OF SYMBOLS WEIGH 175GS.!!!
THERE MUST BE A MISTAKE ASK ME TO RESPOND SOON AS POSSIBLE SO I CAN PLACE THE ORDER.

--Reply--: post at Jan/16/2010 02:27 by mjackyan

the weight is include the package. and packing

thanks

title: Bag And Pillow

--Message--:post at Jan/11/2010 21:08 by

Can I check do you have stock for item code "DBG-001-3"
Bag Size - L ( Size 2)?
Take how long to reach Singapore?

--Reply--: post at Jan/13/2010 01:25 by mjackyan

hi dear customer

we have and it will take about 4-7 days to singapore
thanks best regards

title: Order asap

--Message--:post at Jan/11/2010 09:36 by

Can you please send me whatever you have of order PP30756 please I need these items now. I will wait on the other items just send me whatever you have of my order ASAP. thank you.

--Reply--: post at Jan/13/2010 01:06 by mjackyan

hi dear customer;

the order we shipped on 14th of dec. and leave from china on 17th of dec. as these days are holiday month and trafic in shipping you should receive the order very soon

title: Mistake

--Message--:post at Jan/10/2010 08:44 by

Hello.
I have come to make a mistake when I ordered.
I ordered 2 x Heavy Duty Raincoat (XXS - XS)
pink trimed white terry bathrobe (XXS - XS)
Star pattern MAUVE / caramel, wool shirt (XS - S)
The fault lies in that I want two XS of star pattern MAUVE caramel, and not a size XS and S ..
Can you fix it or is it too late?
MVH. Amalie

--Reply--: post at Jan/13/2010 01:26 by mjackyan

hi dear customer;
your order has been shipped to you already.

when you receive it if the size not fit please contact us again

best regards

title: DOG CLOTHING

--Message--:post at Jan/09/2010 15:51 by

I JUST GOT OFF THE PHONE WITH THE UNITED STATES POSTAL SERVICE. TRACKING #RR672748616CN HAS NOT EVER LEFT CHINA. THIS WAS ORDERD NOVEMBER 29TH/2009. I WANT MY CREDIT CARD CREDITED THE ENTIRE AMOUNT FOR THIS ORDER AS IT HAS BEEN WAY TO LONG AND I DO NOT WANT THIS ORDER ANY LONGER. PLEASE E-MAIL ME WITH CONFIRMATION OF CREDIT TO CREDIT CARD. E-MAIL IS pam1827@yahoo.com. SINCERELY WANDA YORK

--Reply--: post at Jan/13/2010 01:14 by mjackyan

hi dear customer we are so sorry about this
but we real shipped on time which as soon as we receive your order. you can track on www.usps.con so you can know when we shipped. this 2 months are real trafic shipping months. and the shipping company are delayed

real sorry about this but we are sure you will receive the order very very soon

best regards

title: puffer vests

--Message--:post at Jan/09/2010 15:38 by

I'm just wondering if the vest has either a d-ring or a hole for the d-ring. I have one of the coats and that does but wondering if the vest does as well?
Thanks!
Theresa

--Reply--: post at Jan/13/2010 01:14 by mjackyan

hi yes it does

thanks

title: Order received; wrong size

--Message--:post at Jan/09/2010 02:11 by

Gentlemen,
Great Great Product (Item# DSAY-001) and well worth the 35 day wait. But it is the wrong size.... Well, I will return this for the correct size.
Thank you,
Steve

--Reply--: post at Jan/13/2010 01:01 by mjackyan

hi dear steve. just send back the wrong size to us we will ship the right one to you

best regards

title: Order

--Message--:post at Jan/07/2010 05:06 by

i still have no idea where my order is (PP30756) is. Please tell me something. neither give me a refund or something. I have people waiting on this order and they are getting very unhappy. please respond. thank you.

--Reply--: post at Jan/13/2010 01:05 by mjackyan

hi dear customer;

the order we shipped on 14th of dec. and leave from china on 17th of dec. as these days are holiday month and trafic in shipping you should receive the order very soon

title: item images

--Message--:post at Jan/04/2010 22:03 by

hi, I've just received my first order last week, glad everything is in order. Now, I want to start promoting my pet items online, via my blog and email to my friends/ family.
Can I use the images from lovelonglone website? I can email it to my friends/ family if they're interested to purchase from me.
Please advise, thank you.

Regards,
Shin

--Reply--: post at Jan/13/2010 00:59 by mjackyan

hi dear shin.
yes you can use our images for free. if you need other help please feel free to contact us. we glad to help you build your business

thank
best regards

title: more info

--Message--:post at Jan/02/2010 20:52 by

I received one of my orders but i am concerned on my big order (order Number PP30756) do you have any information on this order will it be at my location by the 14th of this month? Thank you for all of your help.

J Powell

--Reply--: post at Jan/13/2010 00:58 by mjackyan

hi dear powell the big order is on the way you should receive now

title: ORDER IS STILL NOT HERE

--Message--:post at Dec/30/2009 11:35 by

AGAIN I HAVE TRIED TO TRACK MY ORDER FROM YOUR WEBSITE. THIS TIME WITH EMS AND STILL NO RECORD OF MY TRACKING ORDER. I WANT MY CREDIT CARD CREDITED FOR THE AMOUNT AND BE DONE WITH IT. NOV 29TH UNTIL DECEMBER 31ST IS UNACCEPTABLE TO WAIT ON ANY ORDER. PLEASE ISSUE CREDIT OR I WILL BE FORCED TO TAKE LEGAL ACTION

--Reply--: post at Jan/03/2010 18:22 by mjackyan

hi dear customer:
we shipped to you on dec 1th and the track number is RR672748616CN you can track it on www.usps.com

it is in the U.S. now you should receive shortly

title: why so long when paid for 5-7 day shipping.

--Message--:post at Dec/30/2009 11:00 by

My package is still in china since december 22. the 5-7 day delivery has came and gone now. When should I expect my package. I need to here from you as soon as possible for I will have the payment taking back.

Hope to hear from you soon.

Thank you

--Reply--: post at Jan/03/2010 18:20 by mjackyan

hi dear customer:
as the holiday time. so the orde will take some delay than normaly but however the order is on the way to you, you should receive it very soon

thanks

title: catalog

--Message--:post at Dec/30/2009 10:17 by

HI
PLEASE CAN YOU SEND ME CATALOG?
THANKS
GARCIA

--Reply--: post at Jan/03/2010 18:19 by mjackyan

hi dear carcia:
please e-mail to info@lovelonglong.com to reqest catalog

title: Wholesale

--Message--:post at Dec/30/2009 07:07 by

Hi
I have a account and I have a list of Items I want to buy but when I going to send the registration and pay, I dont get the Wholesale prices?? CanYou help me??

Valeria Haugseth
Norway

--Reply--: post at Jan/03/2010 18:19 by mjackyan

hi dear valeria:
you have to order oever 30 pieces so you can get the wholesale price. as far as you reach 30 pieces the price will be change to wholesale automaticly

thanks

Feedback

title: my tracking nr

--Message--:post at Jan/19/2010 16:40 by

--Reply--: post at Jan/22/2010 00:14 by mjackyan

title: clothes/collars NOTES

--Message--:post at Jan/19/2010 06:31 by

--Reply--: post at Jan/22/2010 00:11 by mjackyan

title: Larger collars

--Message--:post at Jan/18/2010 22:36 by

--Reply--: post at Jan/22/2010 00:08 by mjackyan

title: Order

--Message--:post at Jan/14/2010 13:42 by

--Reply--: post at Jan/16/2010 02:30 by mjackyan

title: Problems with order

--Message--:post at Jan/14/2010 13:34 by

title: When will my order be shipped?

--Message--:post at Jan/14/2010 04:14 by

--Reply--: post at Jan/16/2010 02:28 by mjackyan

title: MISTAKE

--Message--:post at Jan/13/2010 05:21 by

--Reply--: post at Jan/16/2010 02:27 by mjackyan

title: Bag And Pillow

--Message--:post at Jan/11/2010 21:08 by

--Reply--: post at Jan/13/2010 01:25 by mjackyan

title: Order asap

--Message--:post at Jan/11/2010 09:36 by

--Reply--: post at Jan/13/2010 01:06 by mjackyan

title: Mistake

--Message--:post at Jan/10/2010 08:44 by

--Reply--: post at Jan/13/2010 01:26 by mjackyan

title: DOG CLOTHING

--Message--:post at Jan/09/2010 15:51 by

--Reply--: post at Jan/13/2010 01:14 by mjackyan

title: puffer vests

--Message--:post at Jan/09/2010 15:38 by

--Reply--: post at Jan/13/2010 01:14 by mjackyan

title: Order received; wrong size

--Message--:post at Jan/09/2010 02:11 by

--Reply--: post at Jan/13/2010 01:01 by mjackyan

title: Order

--Message--:post at Jan/07/2010 05:06 by

--Reply--: post at Jan/13/2010 01:05 by mjackyan

title: item images

--Message--:post at Jan/04/2010 22:03 by

--Reply--: post at Jan/13/2010 00:59 by mjackyan

title: more info

--Message--:post at Jan/02/2010 20:52 by

--Reply--: post at Jan/13/2010 00:58 by mjackyan

title: ORDER IS STILL NOT HERE

--Message--:post at Dec/30/2009 11:35 by

--Reply--: post at Jan/03/2010 18:22 by mjackyan

title: why so long when paid for 5-7 day shipping.

--Message--:post at Dec/30/2009 11:00 by

--Reply--: post at Jan/03/2010 18:20 by mjackyan

title: catalog

--Message--:post at Dec/30/2009 10:17 by

--Reply--: post at Jan/03/2010 18:19 by mjackyan

title: Wholesale

--Message--:post at Dec/30/2009 07:07 by

--Reply--: post at Jan/03/2010 18:19 by mjackyan

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

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