Feedback

title: New client order

--Message--:post at Nov/07/2012 23:51 by

I'm a bit confused about how to place an order? When I put something in my shopping cart it doesnt give me the wholesale price???

--Reply--: post at Nov/19/2012 03:05 by mjackyan

you need order over 30 pieces the price will change to wholesale automaticly

title: WRONG SHIPPING ADDRESS

--Message--:post at Oct/31/2012 06:43 by

PAYPAL HAS USED AN OLD SHIPPING ADDRESS THAT IS WRONG. IT IS A PO BOX. MY SHIPPING ADDRESS IS 6 KESTREL COURT, VICTORIA POINT, QLD. 4165 AUSTRALIA. MY NAME HELEN LOVELL, SOUTHSIDE PET AND HOME CARE PLUS. PLEASE LET ME KNOW THAT YOU HAVE CORRECTED THE SHIPPING ADDRESS !!! EMAIL HELEN@PETANDHOMECARE.COM.AU PHONE 0418497874. pLEASE HELP i AM FRANTIC THAT MY ORDER OF $583.29 WILL GO TO THE WRONG ADDRESS. !!!!!

--Reply--: post at Oct/31/2012 14:57 by mjackyan

hi dear customer:
Company Name:Southside Pet and Home Care Plus
Helen Lovell
6 Kestrel Court
Victoria Point, Qld , , Australia
4165
Mobile Phone: 0418497874
Day Phone: 07 38207975
Night Phone: 07 38207975

here is the shipping address is that right?

title: Wrong address

--Message--:post at Oct/31/2012 06:02 by

Paypal have given you the wrong address. Their address is a PO Box in Rncorn Qld. Aust. BUT THE CORRECT ADDRESS FOR DELIVERY OF MY ORDER IS

6 KESTREL COURT
VICTORIA POINT
QUEENSLAND
AUSTRALIA 4165

PLEASE LET ME KNOW MY EXPENSIVE ORDER IS GOING TO THE RIGHT ADDRESS !! IT IS THE ADDRESS ON MY DETAILS WITH YOU.

HELEN LOVELL
SOUTHSIDE PET AND HOME CARE PLUS
helen@petandhomecare.com.au
Phone 0418497874

Please respond.

--Reply--: post at Oct/31/2012 14:57 by mjackyan

we will ship to
Company Name:Southside Pet and Home Care Plus
Helen Lovell
6 Kestrel Court
Victoria Point, Qld , , Australia
4165
Mobile Phone: 0418497874
Day Phone: 07 38207975
Night Phone: 07 38207975
which you pu tonour website

title: Supported Country

--Message--:post at Oct/23/2012 00:35 by

It looks like my country "Bangladesh" is not listed in country drop down, is there any way I can place my order?

--Reply--: post at Oct/28/2012 02:44 by mjackyan

hi yes please contact info@lovelonglong.com for payments

title: Pricing and Products

--Message--:post at Oct/16/2012 08:06 by

Hi I have a dog grooming business in the UK and am interested in stocking some of your collars.

How do I order in UK £ Sterling?

--Reply--: post at Oct/19/2012 20:34 by mjackyan

hi dear customer:
you can place the order from our website and pay by credit card or paypal

title: order still not received

--Message--:post at Oct/13/2012 20:14 by

This order STILL has not been received. I have ordered from you several times before and always got my order in a timely manor but this time have not received my order. I have a new dog this time so he really does need these items so you may need to reship. Please track them or do something so I do not need to stop payment to you.

Thank you
Brenda Graves

--Reply--: post at Oct/19/2012 20:34 by mjackyan

Hi dear customer: we will check and get back to you shortly

regards

title: Incorrect items

--Message--:post at Oct/13/2012 19:59 by

I ordered 2 x DBD-027 soft dog Beds in Dodger Blue, however they have arrived in Dark Blue instead.

Please advise

--Reply--: post at Oct/19/2012 20:33 by mjackyan

Hi dear customer: we will check and if we missed will ship to you shortly

regards

title: Incorrect quantities

--Message--:post at Oct/13/2012 19:43 by

With my latest order, I have requested;

DJHL-011 Mesh Sport Harness(dozen)

12 x orange XS
12 x green S
12 x purple M
12 x purple L
12 x green XL
12 x orange XXL

But have only received

1 x orange XS
1 x green S
1 x purple M
1 x purple L
1 x green XL
1 x orange XXL

I have been charged for 6 x dozen but have not received them. Can you please send the other items ASAP?

Regards,

Ryan

--Reply--: post at Oct/19/2012 20:33 by mjackyan

Hi dear customer: we will check and if we missed will ship to you shortly

regards

title: Payment methode

--Message--:post at Sep/28/2012 15:58 by

Hi, my question not jetz answer till now, how can i pay through western union to give you the code , if i would pay through the post account, plese gve me account no. And swift number, please can you answer me as soon as possible,
Ravy

--Reply--: post at Oct/06/2012 03:29 by mjackyan

hi dear customer:
if you want to pay WU please contact info@lovelonglong.com

title: Order no, stocking fee

--Message--:post at Sep/28/2012 04:08 by

Dear love longlong, i place order to you, but i forget the order number, please, can you give me again my order number,i dont know anymore howmuch i have to pay, and why you let stocking fee on it,i never got these fee bei other company, should be glad if you make it out these fee, because the shipping cost is already high, third i will ask you about wholesaler 1,99 prices, which site these one, and is these oem selling?, thanks for your cooperation.
Greeting,
Ravy

--Reply--: post at Oct/06/2012 03:29 by mjackyan

what is your register e-mail address?

title: new customer

--Message--:post at Sep/27/2012 21:53 by

Hi, I am a first time buyer and I want to buy a lot of your items. I want to buy a shipment to sell for halloween, but after reading your reviews, I don't know if I should risk it, considering how close we are to Halloween. Is there an option you can click to make the shipment faster? Also do I have to buy 300 of the same item to get reseller price, 30 of the same item to get wholesale price? OR whatever items you want combined to make 300/30? Please let me know what you recommend for me, considering I want to buy a lot and sell before halloween.

Thank you, Jessica

--Reply--: post at Oct/06/2012 03:27 by mjackyan

hi dear customer"
you dont need buy 300 same items or 30 same items to get wholesale price

it can be mixed

we will ship express mail to you so you should receive before that
regards

title: Dog shoes

--Message--:post at Sep/27/2012 12:52 by

Are u gonna make the canvas sneakers in more colors & in size 8. I already have all color y'all had.

Thanks
Ryan

title: My Order

--Message--:post at Sep/14/2012 20:42 by

I received my order and would like to say I was pleasantly surprised. Everything was as expected, fast delivery and great communication. I will definitely use your company again.

Thank you!

--Reply--: post at Sep/15/2012 19:11 by mjackyan

thank you

title: TRACKING

--Message--:post at Sep/14/2012 07:46 by

Hi
Re: Order no: PP49750.

I placed the order a month ago and I am finding it very difficult to trace my packages (3) using the link provided by you at the end of my order. I have copied and pasted the tracking numbers provided and the system you use does not recognise them.

Can you please help me get to know of the progress of the shipping of these packages please?
I need to know where they are.

Thanks
Marina

title: Wrong product description / soiled T-shirt

--Message--:post at Sep/04/2012 18:20 by

To whom it may concern

The description for the Lace Wedding Dress Item DWD-2345 is wrong. I thought I was purchasing the Black Lace Dresses with the Green Flowers when I chose 'Green'Box. There is no order box on your page for the Black Dresses.

I received White Dresses with yellow flowers instead! Please let me know how I order the Black Dresses?

Also Skull T-Shirt (S)Item JBDD001 it has pronounced dirt marks on one sleeve. I can not sell it in this state.

Overall I am happy with the service and products lovelonglong provides.

Thanks in Advance
Lili

--Reply--: post at Sep/05/2012 08:31 by mjackyan

hi dear customer:
please contact our customer service info@lovelonglong.com for this we will refund you the wrong item money sorry for this

best regards

title: Order not received

--Message--:post at Sep/02/2012 13:23 by

I placed an order on August 12, 2012; purchase order number PP49645. I have not yet received the order. I have paid for the items totaling
over $35.00. If you are not going to deliver, then cancel my order and refund my money. This is the first time I have placed an order with your company. It is not a good way to begin a relationship. Reply to this message as soon as possible.

Gayle Mitchell-Kelly
35 Highland St.
Calumet City IL 60409
7085-862-8235

--Reply--: post at Sep/02/2012 22:10 by mjackyan

hi dear customer;
the order has been shipped to you already

it will take about 15-25 days on the way

regards

title: Different patterns on hoodies

--Message--:post at Aug/21/2012 08:42 by

Your fleece track hoodies DFC-17BPS have been quite popular in my shop but i think my customers would now like to buy some different ones. Is there any chance they could come out in different colours or patterns?

title: returns

--Message--:post at Aug/17/2012 21:46 by

how do i return for different size?also think this shop is great love the outfits so far shipping and everything so for i shipped canada and u.s.a worked out great both ways thanks so much pamela

--Reply--: post at Aug/21/2012 01:47 by mjackyan

you can return to our china address for a exchange.
regards

title: shipping methode

--Message--:post at Jul/29/2012 15:34 by

Hello,
we would like to place an order, but we can't choose a shipping nethod.
We can only chose for 1 method. (very expensive.)

We will ship by sea.

--Reply--: post at Aug/01/2012 03:04 by mjackyan

hi dear customer:
not all area can use sea shipping. your area may only use air shipping.

best regards

title: parcel lost

--Message--:post at Jul/23/2012 13:28 by

Hi,
This parcel EE603797483CN is lost by the carrier .
It's the third message that I send you without answer .
Please , you must contact EMS to be payed back and after you must pay me .
Can you tell me if you did something to resolve this problem.
Best Regards

--Reply--: post at Jul/24/2012 05:39 by mjackyan

hi dear customer:
sorry aobut this. I will check with EMS to resolve this problem. we will ship another shipment to you again if they lost the package.
regards

Feedback

title: New client order

--Message--:post at Nov/07/2012 23:51 by

--Reply--: post at Nov/19/2012 03:05 by mjackyan

title: WRONG SHIPPING ADDRESS

--Message--:post at Oct/31/2012 06:43 by

--Reply--: post at Oct/31/2012 14:57 by mjackyan

title: Wrong address

--Message--:post at Oct/31/2012 06:02 by

--Reply--: post at Oct/31/2012 14:57 by mjackyan

title: Supported Country

--Message--:post at Oct/23/2012 00:35 by

--Reply--: post at Oct/28/2012 02:44 by mjackyan

title: Pricing and Products

--Message--:post at Oct/16/2012 08:06 by

--Reply--: post at Oct/19/2012 20:34 by mjackyan

title: order still not received

--Message--:post at Oct/13/2012 20:14 by

--Reply--: post at Oct/19/2012 20:34 by mjackyan

title: Incorrect items

--Message--:post at Oct/13/2012 19:59 by

--Reply--: post at Oct/19/2012 20:33 by mjackyan

title: Incorrect quantities

--Message--:post at Oct/13/2012 19:43 by

--Reply--: post at Oct/19/2012 20:33 by mjackyan

title: Payment methode

--Message--:post at Sep/28/2012 15:58 by

--Reply--: post at Oct/06/2012 03:29 by mjackyan

title: Order no, stocking fee

--Message--:post at Sep/28/2012 04:08 by

--Reply--: post at Oct/06/2012 03:29 by mjackyan

title: new customer

--Message--:post at Sep/27/2012 21:53 by

--Reply--: post at Oct/06/2012 03:27 by mjackyan

title: Dog shoes

--Message--:post at Sep/27/2012 12:52 by

title: My Order

--Message--:post at Sep/14/2012 20:42 by

--Reply--: post at Sep/15/2012 19:11 by mjackyan

title: TRACKING

--Message--:post at Sep/14/2012 07:46 by

title: Wrong product description / soiled T-shirt

--Message--:post at Sep/04/2012 18:20 by

--Reply--: post at Sep/05/2012 08:31 by mjackyan

title: Order not received

--Message--:post at Sep/02/2012 13:23 by

--Reply--: post at Sep/02/2012 22:10 by mjackyan

title: Different patterns on hoodies

--Message--:post at Aug/21/2012 08:42 by

title: returns

--Message--:post at Aug/17/2012 21:46 by

--Reply--: post at Aug/21/2012 01:47 by mjackyan

title: shipping methode

--Message--:post at Jul/29/2012 15:34 by

--Reply--: post at Aug/01/2012 03:04 by mjackyan

title: parcel lost

--Message--:post at Jul/23/2012 13:28 by

--Reply--: post at Jul/24/2012 05:39 by mjackyan

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

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