Feedback

title: stock order

--Message--:post at Dec/01/2009 07:58 by

My order date 22/11/09 but till today i have yet receive my stock.
Kindly check.

--Reply--: post at Dec/03/2009 17:40 by mjackyan

hi dear:
we shipped the order to you on 24the of 11 its on the way to you, as this month is trafic shipping of the holiday. so it may take a little bit delay. but you will receive it very soon i think

best regards

title: rewards points

--Message--:post at Nov/30/2009 21:42 by

I see that I have accumulated rewards points but how do I redeem them and how does this work?
Thanks,
Theresa

--Reply--: post at Dec/03/2009 17:39 by mjackyan

hi dear theresa:
if you want to use the rewards points you have to make an order which amounts less than the rewards points

thanks

title: Question

--Message--:post at Nov/30/2009 10:29 by

Hi, i would like to ask who is able to have the wholesale prices,exactly which purchasers. And also if i would like to order product to Slovakia, what is the price for the postage. Thank you.

--Reply--: post at Nov/30/2009 20:24 by mjackyan

hi:
you can e-mail to info@lovelonglong.com to ask any questions. the postage price to slovakia will show on the check out page when you place the order.

best regards

title: Missing items

--Message--:post at Nov/24/2009 13:22 by

Dear Sir,

Today we have received our order PP30081 but unfortunately we have found several items missing. Infact the missing items are not listed in your invoice which was attached with the boxes. Please note that total of missing items amounts to USD 1315.19 plus approx USD 370 freight charges. Also, we have paid 6.3% duty which is non refundable to local Customs Department on all missing items since we have forwarded them the invoice with full value as per our order.

Below pls find missing item numbers for your reference:

DPH-004
DFC-06B
DFCS-003HD
DFCS-002HD
DFCS-001HD
DFCS-07BBP
DPH-005
DPH-003WZ
DPH-007WZ
DSW-07WOB
DJSS-05
DTPP-08RB
DKS-07GMB
DSCL-061RMPS
DLC-05

Kindly check matter and advice how we can settle this issue. We urgently need these items since we have customers waiting for these items. Also as you can see, amount is very big and cannot be supported by our company.

Thanks for your co-operation.

Regards
Elton Borg
Petworld
Malta

--Reply--: post at Nov/26/2009 05:10 by mjackyan

hi dear customer:
we totaly shipped to you 3 shipment
2 are shipped on 12th of nov.
1 is shipped on 16th of nov.

so you may received 2 shipment. the other one which we shipped to you on 16th of nov is on the way to you

you can track the shipment by the track number
EE107144554CN at www.ems.com.cn

log in your account and click your order number you will find the ship detail also

thanks and best regards

title: Duplicate Order

--Message--:post at Nov/24/2009 00:03 by

Started to place this order, my browser crashed. Didn't know how to get back to this order, so I started new order and just learned it had saved this order. Please cancel this order as I already re-ordered and paid. Thanks! :)

--Reply--: post at Nov/26/2009 05:11 by mjackyan

yes we canceled that already

best regards

title: I never got a response?

--Message--:post at Nov/22/2009 16:35 by

I made a "suggestion" on items that I didn't see on your site but it was also a question if you had any intentions of getting the items I asked about. I never got a response. I am still feeling your site out, in order to see if I can CONFIDENTLY order $200 worth of merchandise and recieve it w/out any complications....that's why I'm reading all the "feedback". I also would feel more confident, if I knew I could contact a PERSON OR JUST KNOW CUSTOMER SUPPORT WILL BE THERE IF ANYTHING GOES WRONG...

I would like to order soon...if I don't get a response..I guess I will order elsewhere...which is a shame, because I felt your company had a great selection of items..the best I've seen out as of yet.

Sincerely,
Newbie

--Reply--: post at Nov/23/2009 23:35 by mjackyan

hi: if you have any questions you can e-mail to info@lovelonglong.com or call our customer service number 3015289018 we will be glad to answer your questions

thanks best regards

title: Change on adress detail

--Message--:post at Nov/21/2009 06:42 by

Please not that I have updated my address post code. The shipping address must be:
Flat 5
2 Gainsford Street
London
se1 2ne

Thanks

--Reply--: post at Nov/23/2009 23:30 by mjackyan

ok

title: Order

--Message--:post at Nov/19/2009 17:32 by

Hi, you have 30 piece as minimum order. This makes always more than 150,00 €. From 150,00 € is with us import tax and customs due. You may order only 150.00. Can I order maximum shipping $ 210,-included shipping in the order. Which are then umgerrechnet under 150,00 €. Thank you mfg dobner

--Reply--: post at Nov/21/2009 01:54 by mjackyan

yes we can do it. please make sure to e-mail us after you place the order so we will take care of it

title: shipping/tracking

--Message--:post at Nov/19/2009 05:07 by

I think not reasonable to use EMS/China post because a lot of problems with it !!! Im tired to wait more then 4weeks. You sent without tracking number or its wrong !!! So why not to change...
Also, im not order next clothes bcs im not sure it will come/when????? Maybe You will more seriously think. Not just robot phrases "we do our best".
Also im sure that the shipping is not so expensive,and if You use it pls,do it well !

--Reply--: post at Nov/21/2009 01:53 by mjackyan

hi dear customer:
EMS is the best way to ship international from CHINA. other shipping company is very expensive. Normaly EMS is take only one week during the shipping. sorry about your case.

we will take care of it

title: shipping

--Message--:post at Nov/18/2009 01:17 by

Have you got an answer from china post about our shipment?

When will this arrive?

title: tracking

--Message--:post at Nov/16/2009 12:32 by

Can you inform us where our shipment is at the moment. We still can not track the shipment?

--Reply--: post at Nov/18/2009 13:07 by mjackyan

hi dear customer

as you live in NL. EMS will not reach to your country so we ship BY TNT

it will take about 2 weeks on the way

best regards

title: Order

--Message--:post at Nov/16/2009 06:02 by

Good morning,

I made an order last week, PP29998, you sent it to me on 09/11/2009 and have not received it.
I believe that the number of subject is wrong, or you the address is worng.
Please tell me urgently as I will receive the order.
I hope your fast response.

--Reply--: post at Nov/18/2009 13:05 by mjackyan

hi please check www.ems.com.cn EE107144948CN this is the order number

order is on the way to you
you should receive very soon
regards

title: Freight costs

--Message--:post at Nov/12/2009 18:04 by

Hi!

I was wondering why the freight was so expensive?
We have less weight this time but it costs more to ship.
Why is that. Has there been some miscalculation?

Regards
Cristian Bohlin
Petster

--Reply--: post at Nov/13/2009 02:20 by mjackyan

hi dear cristian:
we have 2 methlod shipping way. if you order over 5 pieces we recomond you use express mail. it will cheap.

we ship to you from China. the international shipping cost is higher. we pay the same cost to the post office

thank you
best regards

title: Products missing

--Message--:post at Nov/12/2009 10:06 by

Hi!

We got our last order today and there was missing some products that we have ordered and payed for.

DRD-008. Those were all missing when it arrived.

On another note. Since we are a company, we need to get our account updated as un companyaccount and not as a physical person.

This is very important for us so customs gets the information when it arrives in Sweden. We have an credit account with them and are now forced to pay customs when we receive the package. So on the shippingpapers they have to see our VAT number. Also EORI number SE5566538004. Our customernumber for the Swedish Customs is 556653-8004-00.

Can you please help us fix this for our next order? You can call or e-mail us.

Thank you!

Regards
Cristian Bohlin
Petster

--Reply--: post at Nov/13/2009 02:26 by mjackyan

hi dear customer
we will fix this in your next order.

best regards

title: Quality

--Message--:post at Nov/12/2009 00:48 by

Being a first time customer, we are disappointed with the quality of the item we order.

The Angel Wing Dog Harness's quality is totally bad. The harness hook can not be open, therefore I have a difficult time to hook it to the harness.

Even the buttons are of low quality, I tried the harness on my little buddy, it fits perfectly but upon opening the button, 1 of it fell off..... now my doggie is having a harness with less 1 button.

I strong encourage your company to look into the quality.

--Reply--: post at Nov/13/2009 02:38 by mjackyan

hi dear customer:
as you livein nearthland ENS not reach to your controy so we shipped to you by TNT

best regards

title: shipping

--Message--:post at Nov/09/2009 10:05 by

The trackingnumber is not available at the website www.ems.com.cn.

What is going wrong and why don't you anwer my mails and do you not call back?

--Reply--: post at Nov/22/2009 19:50 by mjackyan

the tracking number is able to track on http://intmail.183.com.cn/item/itemStatusQuery.do

title: product suggestion

--Message--:post at Nov/08/2009 00:41 by

I purchased a light reflector (like for our bikes..the ones that blink), in a bone shape, about 2in. long. I got this at Petco and LOVED it because my puppy walks behind me and it makes me nervous walking across streets at night. Only problem is..The batteries or the thing itself started to die. I would LOVE it if you guys would find other products like it and have it on your site! :)

Newbie to your site~

P.S. we originally were trying to find yellow "traditional" rainboots for our pup but didn't see them. :( Do you have a way to get them?
Thank you!

Bluu~

title: shippingdate and trackingnr.

--Message--:post at Nov/06/2009 12:56 by

We would like to know if our order has been shipped. Who is the forwarder and what is the trackingnumber?

--Reply--: post at Nov/09/2009 05:43 by mjackyan

hi please go to http://www.lovelonglong.com/orders_search.php to track your order

thanks

title: Change 2 items

--Message--:post at Nov/05/2009 16:55 by

Dear people of Lovelonglong,

I've places an order. But I ordered something wrong.
I've ordered the Dog Rainbow Collar & Leash set:
Rainbow-1 xxs 4x
Rainbow-2 xxs 2x
Rainbow-1 xs 3x
Rainbow-2 xs 2x
But I would like it to be:
Rainbow-1 xxs 2x
Rainbow-2 xxs 4x
Rainbow-1 xs 2x
Rainbow-2 xs 3x
Is it possible to change this?
Thank you very much!!!
Regard,

Laurien

--Reply--: post at Nov/09/2009 05:42 by mjackyan

hi please e-mail to info@lovelonglong.com for the exchage items
thanks

title: Orders

--Message--:post at Nov/05/2009 03:54 by

Good day

I am now already one year very content customer with you and your shop. I wanted to ask you whether it is possible from time to time an exception to make, because of that mindest for order of 30 articles? I order very regularly with you and need I only 10 rarely instead of 30 articles. I would be you very gratefully for come to meet, if that were possible.

Best thanks for your answer.

greetings Angelica

--Reply--: post at Nov/09/2009 05:41 by mjackyan

hi dear angelica:
thank you for your business, but as our policy the 30 pieces are min. of the wholesale, if you join our drop shipping customer it will be get the wholesale price with no min.

thanks

Feedback

title: stock order

--Message--:post at Dec/01/2009 07:58 by

--Reply--: post at Dec/03/2009 17:40 by mjackyan

title: rewards points

--Message--:post at Nov/30/2009 21:42 by

--Reply--: post at Dec/03/2009 17:39 by mjackyan

title: Question

--Message--:post at Nov/30/2009 10:29 by

--Reply--: post at Nov/30/2009 20:24 by mjackyan

title: Missing items

--Message--:post at Nov/24/2009 13:22 by

--Reply--: post at Nov/26/2009 05:10 by mjackyan

title: Duplicate Order

--Message--:post at Nov/24/2009 00:03 by

--Reply--: post at Nov/26/2009 05:11 by mjackyan

title: I never got a response?

--Message--:post at Nov/22/2009 16:35 by

--Reply--: post at Nov/23/2009 23:35 by mjackyan

title: Change on adress detail

--Message--:post at Nov/21/2009 06:42 by

--Reply--: post at Nov/23/2009 23:30 by mjackyan

title: Order

--Message--:post at Nov/19/2009 17:32 by

--Reply--: post at Nov/21/2009 01:54 by mjackyan

title: shipping/tracking

--Message--:post at Nov/19/2009 05:07 by

--Reply--: post at Nov/21/2009 01:53 by mjackyan

title: shipping

--Message--:post at Nov/18/2009 01:17 by

title: tracking

--Message--:post at Nov/16/2009 12:32 by

--Reply--: post at Nov/18/2009 13:07 by mjackyan

title: Order

--Message--:post at Nov/16/2009 06:02 by

--Reply--: post at Nov/18/2009 13:05 by mjackyan

title: Freight costs

--Message--:post at Nov/12/2009 18:04 by

--Reply--: post at Nov/13/2009 02:20 by mjackyan

title: Products missing

--Message--:post at Nov/12/2009 10:06 by

--Reply--: post at Nov/13/2009 02:26 by mjackyan

title: Quality

--Message--:post at Nov/12/2009 00:48 by

--Reply--: post at Nov/13/2009 02:38 by mjackyan

title: shipping

--Message--:post at Nov/09/2009 10:05 by

--Reply--: post at Nov/22/2009 19:50 by mjackyan

title: product suggestion

--Message--:post at Nov/08/2009 00:41 by

title: shippingdate and trackingnr.

--Message--:post at Nov/06/2009 12:56 by

--Reply--: post at Nov/09/2009 05:43 by mjackyan

title: Change 2 items

--Message--:post at Nov/05/2009 16:55 by

--Reply--: post at Nov/09/2009 05:42 by mjackyan

title: Orders

--Message--:post at Nov/05/2009 03:54 by

--Reply--: post at Nov/09/2009 05:41 by mjackyan

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

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