Feedback

title: Still havent gotten my item

--Message--:post at Nov/03/2009 13:17 by

I have been waiting for over a month now for my item that should have already been here. I want to know when I canbe expectiing it, I have called and emailed and so far have no response. I want my item with in the next week or my money back. SO far this is the worst service i have ever had with any online company.

--Reply--: post at Nov/08/2009 23:00 by mjackyan

hi dear customer:
the track number is RR573244299CN we shipped to you on 12th of OCT. please go to your post office to check the order if you still not receive it.

thanks
best regards

title: wich post did You sent?

--Message--:post at Nov/02/2009 07:29 by

Im waiting for the order..
Have payed for EMS,just call them to ask about the parcel - answer "Your numbers are not ems,its just commont post" !
Could You pls answer wich post did You sent? where to check tracking number...?

--Reply--: post at Nov/08/2009 22:58 by mjackyan

hi. please check the website www.ems.com.cn

its on the way to you

thanks
best regards

title: Missing item

--Message--:post at Nov/01/2009 22:46 by

Hi,

I received my order on Friday but am missing size M and L in style DFG-003. Please advise if you can send replacment

--Reply--: post at Nov/02/2009 02:34 by mjackyan

hi dear customer
please e-mail to info@lovelonglong.com
we will replace the missing item to you
best regards

title: Reorders

--Message--:post at Nov/01/2009 20:35 by

HI,
i wanted to see how to reorder merchandise to get wholesale price. Can I order a size of a item that I run out of and get the wholesale price again without ordering 30 units again>?

title: Tags

--Message--:post at Oct/31/2009 04:17 by

Hello

I'ld like to start buying from your site but I need to know if your items have the tag with the definition of its materials

or

if togheter with them on my orders you can send me a brief illustration, definiton or sample of their tags

--Reply--: post at Nov/02/2009 02:32 by mjackyan

hi dear customer
we dont have tag on the items.

thanks

title: What is the currency of the payment

--Message--:post at Oct/30/2009 13:33 by

Hi,

May i check with you what is the currency for the payment that you are charging? I am from Singapore. What is shipping cost?

--Reply--: post at Nov/02/2009 02:30 by mjackyan

USD
thanks

title: Products was smelling

--Message--:post at Oct/30/2009 08:14 by

Dear Team!
On my last order, the sports-Harness smelled very unkind.
Please be careful that this does not happen again.

--Reply--: post at Oct/30/2009 18:59 by mjackyan

real sorry about this

it might be during the shipping we will very care in the furture

best regards

title: Need bigger sizes

--Message--:post at Oct/29/2009 20:32 by

Hi, my name is Sarah and I have recently looked on your site and am interested in several pieces. The only problem is is that I have an american bull dog named Presley that is four months old and already he is 40lbs. Now he is going to get anywhere from 120lbs-140lbs. I would love to order things but you do not make clothes big enough for larger breeds. Here in Vancouver BC us Large Breed dog owners are finding it very hard to find clothes for our dogs, Rain Jackets ect. I am hoping that maybe you are able to make larger items. I know that if you promoted larger sizes out this way you would have a lot more business. :)

Hope you are able to help,
Sarah and Presley

title: Dubeau Chihuahuas

--Message--:post at Oct/27/2009 14:46 by

Just a reminder that we never received our order as of yet, I also paid for fast shipping, that is no very fast at all. We are looking for supplies for our store that could arrive on time and not 3 – 4 weeks later.
We would appreciate more information on this situation.
Thank You!

Sincerely:
Mike Dubeau

--Reply--: post at Oct/30/2009 18:57 by mjackyan

hi the items are on the way to you
you should receive them very soon

best regards

title: items

--Message--:post at Oct/26/2009 21:27 by

Hi! My name is Diana I just wanted to let you now that I have recieved my order this morning I was amazes how quick it arrive to me. Thanking you very much for you support.
Diana Asmore

--Reply--: post at Oct/30/2009 18:56 by mjackyan

thank you

title: Receiving payment from paypal

--Message--:post at Oct/26/2009 14:53 by

I placed enough money to cover my paymeny for my order #PP29486 2 weeks ago and somehow someone in the company is withdrawling the money from my banking account. Can you please tell me why its withdrawling the money from my bank account and not my paypal account? Should I reorder the same amount of items? I need these items ASAP. It says I have to wait till today in order for it to go through and now it says I have to wait till the 3rd of November till it clears. I already have the money in my papypal. can you please tell me when will i get my order. thank you

--Reply--: post at Oct/30/2009 18:54 by mjackyan

hi: this is paypal policy you use the checking transfer. we have to ship the item until the payment clear . the date of clear is paypal decided

so you should contact paypal

thank you

title: Payment of order

--Message--:post at Oct/21/2009 05:17 by

Will you please confirm that my payment by visa card has gone through ok. There is no reason why the payment should have failed. My order is urgent and we need to receive it by Thursday 29th October. I am worried that we will not receive our order in time if you are having problems with my payment.

Thanks
Nicola Prenty

--Reply--: post at Oct/21/2009 22:58 by mjackyan

hi dear nicola
the payment is ok and we will ship the order to you as soon as possible

best regards

title: New Customer

--Message--:post at Oct/19/2009 10:42 by

We are a new set up of online business that sell dog clothes. Please go to this website: http://www.trosworld.com/petzboutique/

Given that we are still new in terms of partnership, can we actually order a minimum of 10 pieces from you and yet still get wholesale price?

Once everything is up and running, we can order the minimum as set by your company; which is 30 pieces.

Awaiting your quick response.

--Reply--: post at Oct/19/2009 23:12 by mjackyan

hi dear customer:
sorry the wholesale price min. order is 30 pieces. as we run the business is for 4 years. so dont worry about the quality.

thanks
best regards

title: Incorrect Size

--Message--:post at Oct/19/2009 04:43 by

The item is supposed to be XL, not XXL.

--Reply--: post at Oct/19/2009 23:10 by mjackyan

hi dear customer:
if the size is not right please send the item back and we will reship the right size to you

regards

title: forget objects

--Message--:post at Oct/18/2009 15:06 by

hello!
i just ordered dogsclothes but i forget 2 items!
can you add this to the order? (order number 29481)
Dog spikes Leather Collar
size S coler: Magenta AND Silver Size S
otherwise i can't get the whole sale

best regards
Joyce de Kok

--Reply--: post at Oct/19/2009 23:08 by mjackyan

hi dear joyce.

please e-mail to info@lovelonglong.com or call 3015289018 to add items in your order

thanks
best regards

title: payment

--Message--:post at Oct/13/2009 11:27 by

plase retry to run visa agin

title: change size

--Message--:post at Oct/12/2009 08:01 by

DJS-002-2 Bowtnot Pink Denim Dress please all size change to XL size.
thanks

--Reply--: post at Oct/19/2009 23:06 by mjackyan

ok we will

title: return for size change

--Message--:post at Oct/06/2009 17:53 by

i ordered thirty five items and only five were to small (which was my fault for not checking the size chart) and i was wandering how much it would cost to send them back and will i have to pay shipping again. i would also like to say thanks for the speedy delivery, my package arrive way earlier than i expected (within five days) Thanks : )

--Reply--: post at Oct/10/2009 04:46 by mjackyan

hi dear customer:
if you want to exchage the item . you should pay the 2 trips shipping cost for it/

the cost to ship them back you have to ask your local post office
thanks
best regards

title: dog shoes

--Message--:post at Oct/04/2009 15:19 by

Hi this is kesha elliott and i have ordered some camo dog shoes from you guys about one month ago and i was just wondering why i havent gotten them yet. please email me back. thanks

--Reply--: post at Oct/10/2009 04:45 by mjackyan

hi dear customer:
your items should on the way to you now you should receive very soon. can you give me the order number so i can check for you

best regards

title: my account details

--Message--:post at Oct/04/2009 15:09 by

I live & work in Spain and there are not enough letters allowed in the CITY field for my full address which is Puerto de Mazarron - I have used the local abreviation of Pto de Mazarron which I hope will be OK on my billing address for use with my debit card.

Otherwise great website and easy to use. Please could you consider a "continue shopping" button at the top of your shopping cart as well as at the bottom as with 105 items it takes ages to scroll down each time - not a big problem just a matter of convenience.

Shipping calculator is a HUGE help in estimating overall costs and I just use Google currency converter to see what I am likely to pay in Euros as obviously this changes daily.
Cheers
Sue