Feedback

title: price list

--Message--:post at Oct/04/2009 07:28 by

can you pls make prices in euro as well.it can be more easy to shop

--Reply--: post at Oct/10/2009 04:43 by mjackyan

hi dear customer:
thank you for your suggestion, we will make some other language in the furture

thanks

title: Fantastic

--Message--:post at Oct/02/2009 14:16 by

I would like to thank you for your excellent service. The processing time and shipping time were faster than any other supplier I have ever used. Great quality items with outstanding service.

Thank you,
Michael Tucker

--Reply--: post at Oct/04/2009 00:47 by mjackyan

thank you very much

title: Shipping Cost

--Message--:post at Sep/29/2009 01:41 by

Dear LoveLongLong's Team,

Just now I make my order, but when I need to check the shipping cost I saw that shipping is higher than my ordered items.
We are trade company from Bulgaria.
We trade mainly with China and Korea.
Can you prepare my order, make me packing list and I will check the shipping cost by my own shipping agent in China.
Than I can send the agent to your store to get my goods.
Can you write me commercial invocie for goods only?
I will send you the payment 100% by t/t bank transfer.

Waiting for your ASAP reply!

Best regards
Ivo Belchev - International manager - MASIDI LTD.
www.fashiondog.eu
email: info@fashiondog.eu

--Reply--: post at Oct/04/2009 00:46 by mjackyan

hi dear customer:
the shipping cost to your country is high. we pay the same cost to the post office. actrally we have already get the best rate. you may not find any cheaper company as us.

so please think about.
Can you write me commercial invocie for goods only? yes we can

please e-mail to info@lovelonglong.com about this our manage will e-mail you the invoice

thank you

title: not sure on size

--Message--:post at Sep/28/2009 18:52 by

my puppy is 41/2 moth old and will be 5 months old oct. 10 she is tall, boxer/lab mix i want too buy big enough to were it will fit.. she weighs abought 21 to 26 lbs. now... what size coats, etc to get......

title: size question

--Message--:post at Sep/27/2009 17:54 by

hello,
im about to make my first purchase ans i was wondering what size would you recommend for my chihuahua puppy?
thanks for your time

--Reply--: post at Oct/04/2009 00:44 by mjackyan

hi: please tell us your puppy feet size

thank you

title: your web site

--Message--:post at Sep/23/2009 14:58 by

not user friendly at all, and live and work the IT on line world as marketing manager for Travelocity 33yrs If can't stand your web site what customer can !!!! I have spent an hour trying to order a customer name color for new Great Dane Puppy and a lead. I get the color designed and added to my cart and I go to the lead and Collar is suddenly gone....Guess I will shop elsewhere

--Reply--: post at Sep/28/2009 19:12 by mjackyan

hi dear customer:
real sorry about this. this the customer order form is newly update on our website.. we will update more better

title: taxes, duty

--Message--:post at Sep/21/2009 13:28 by

hello i live in canada and im just wondering if im goign to have to pa y duty on the items i bought , and if im going to have to pay gst and pst (taxes) or is it included in the price?
Thanks

--Reply--: post at Sep/23/2009 01:33 by mjackyan

hi dear customer:
if the amount hight you should pay tax it depend on every country policy

title: Western Union details

--Message--:post at Sep/14/2009 10:52 by

Hello, can I know your Western Union details for payment my order? Thanks

--Reply--: post at Sep/14/2009 19:50 by mjackyan

yes please send western union to
jing weng
12813 short hills drive
clarksburg MD 20871
USA

call us 3015289018 for your order

thanks

title: Still have not received my order

--Message--:post at Sep/12/2009 11:38 by

Hello,

I would like you to tell me what is happening with my order. The EMS tracking number says that my order has been shipped to Canada but when I go to Canada Post, it says that my order has been shipped back to China !

Could you please tell me what is happening? My Credit Card has been charged with 184.14$ so I would like to receive my items...

Thank you for your time and reply,

Melanie Deit
5439 rue Chabot
Montreal QC H2H 1Z1
CANADA
Tel.: 514 526-1837

--Reply--: post at Sep/14/2009 19:50 by mjackyan

hi dear malanie:
i just checked for your and your order is on the way to you you should receive this week

thanks

title: shipping time

--Message--:post at Sep/11/2009 15:04 by

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER
I LIVE IN CHICAGO IL

--Reply--: post at Sep/14/2009 19:48 by mjackyan

abour 4-7 business days if you choice express mail

if normal airmail will take 2-3 weeks

title: cancel order

--Message--:post at Sep/11/2009 13:28 by

Ive email your company 2 -3 times about canceling this order should i send another?

--Reply--: post at Sep/14/2009 19:48 by mjackyan

hi dear customer:
if you want to cancel your order please cal 301 5289018 or e-mail to info@lovelonglong.com
thanks

title: Thank you!!

--Message--:post at Sep/11/2009 07:18 by

Hi again!!

Just wanting to say a BIG THANK YOU for such beautiful items!!

I HIGHLY recommend the gorgeous Dog Blanket with Pillow (Item number: DBK-003)

VERY sturdy, well made, beautiful!! My babies LOVE them!!

The silk and satin edging is beautiful!!

Absolutely LOVE your items and how quickly you post them!! I always get my items early!! Awesome!!

Thanks so much!!

--Reply--: post at Sep/14/2009 19:47 by mjackyan

you are very welcome

title: Size change.

--Message--:post at Sep/07/2009 06:15 by

Hi, I did send you a e-mail about my order and some clothes I have to ship back to you for size change. How long does it take for you to answer? I really need an answer so that I can send back the clothes within 7 days as your returnpolicy says. Please give me an asap.

title: your terry bath robes

--Message--:post at Sep/02/2009 00:16 by

The little terry bath robes with legs, which actually become more like a lounging suit, are way out of proportion. The only dogs they would fit have to be short bodied and but very thick chested. I have two dogs. In order to get them long enough for my girls, the chests would be 5+ inches too big. These are a great style and the fabrics, design are wonderful...
too bad they won't fit most dogs. The only dog I can think of that they might fit is a bull dog.

--Reply--: post at Sep/04/2009 02:07 by mjackyan

hi dear customer
thank you for your suggestion we will change the size very shortly

best regards

title: check my credit card

--Message--:post at Sep/01/2009 07:41 by

Hello.
One week ago i orded some things, but it was a problem with my credit card. So the order was failed.
Now its ok with my credit card, can you check it again, cause i really waiting for my order.
Thax a lot.

--Reply--: post at Sep/04/2009 02:03 by mjackyan

we checked and shipped your order

thank you

title: payment

--Message--:post at Aug/31/2009 11:09 by

How can i pay the rest of my order nr.CW28287.

--Reply--: post at Sep/04/2009 02:02 by mjackyan

please e-mail to info@lovelonglong.com or call 001 3015289018
thank you

title: Question.

--Message--:post at Aug/28/2009 11:55 by

Hi I wounder if you would like som suggestions about clothes and beds that are very popular here in Sweden? I just love your store and I would be so glad to see more of the fashion we like here.

Regards
Emma

--Reply--: post at Aug/30/2009 21:49 by mjackyan

hi dear emma
we are very glad to hear your suggtions about our clothing and beds.

please e-mail to jacky@lovelonglong.com with your suggestion
thank you
best regards

title: How long it's take to recieve the products in Russia

--Message--:post at Aug/26/2009 05:29 by

How long it's take to recieve the products in Russia?
When I will get them in Moscow?

--Reply--: post at Aug/26/2009 15:14 by mjackyan

hi dear customer:
it will take about 5-8 business days on the way
best regards

title: CP153733384CN

--Message--:post at Aug/18/2009 14:14 by

Hi,
I can't track with this shipment number, this is not EMS as I requested on my order.
I want to be paid back for the difference.
Regards

--Reply--: post at Aug/18/2009 21:10 by mjackyan

hi dear customer:
ems does not reach to your country
please e-mail to us for get your difference back
thanks

title: cancel order

--Message--:post at Aug/17/2009 15:38 by

i need to cancel an order that i intended not to get as of this moment the order number is PP28102. I will be getting that in a few weeks. Please can you cancel that order due to my mistake. thank you so much.

Joann Powell

--Reply--: post at Aug/18/2009 21:08 by mjackyan

hi dear joann:
please call or e-mail us for cancel your order

thanks
best regards

Feedback

title: price list

--Message--:post at Oct/04/2009 07:28 by

--Reply--: post at Oct/10/2009 04:43 by mjackyan

title: Fantastic

--Message--:post at Oct/02/2009 14:16 by

--Reply--: post at Oct/04/2009 00:47 by mjackyan

title: Shipping Cost

--Message--:post at Sep/29/2009 01:41 by

--Reply--: post at Oct/04/2009 00:46 by mjackyan

title: not sure on size

--Message--:post at Sep/28/2009 18:52 by

title: size question

--Message--:post at Sep/27/2009 17:54 by

--Reply--: post at Oct/04/2009 00:44 by mjackyan

title: your web site

--Message--:post at Sep/23/2009 14:58 by

--Reply--: post at Sep/28/2009 19:12 by mjackyan

title: taxes, duty

--Message--:post at Sep/21/2009 13:28 by

--Reply--: post at Sep/23/2009 01:33 by mjackyan

title: Western Union details

--Message--:post at Sep/14/2009 10:52 by

--Reply--: post at Sep/14/2009 19:50 by mjackyan

title: Still have not received my order

--Message--:post at Sep/12/2009 11:38 by

--Reply--: post at Sep/14/2009 19:50 by mjackyan

title: shipping time

--Message--:post at Sep/11/2009 15:04 by

--Reply--: post at Sep/14/2009 19:48 by mjackyan

title: cancel order

--Message--:post at Sep/11/2009 13:28 by

--Reply--: post at Sep/14/2009 19:48 by mjackyan

title: Thank you!!

--Message--:post at Sep/11/2009 07:18 by

--Reply--: post at Sep/14/2009 19:47 by mjackyan

title: Size change.

--Message--:post at Sep/07/2009 06:15 by

title: your terry bath robes

--Message--:post at Sep/02/2009 00:16 by

--Reply--: post at Sep/04/2009 02:07 by mjackyan

title: check my credit card

--Message--:post at Sep/01/2009 07:41 by

--Reply--: post at Sep/04/2009 02:03 by mjackyan

title: payment

--Message--:post at Aug/31/2009 11:09 by

--Reply--: post at Sep/04/2009 02:02 by mjackyan

title: Question.

--Message--:post at Aug/28/2009 11:55 by

--Reply--: post at Aug/30/2009 21:49 by mjackyan

title: How long it's take to recieve the products in Russia

--Message--:post at Aug/26/2009 05:29 by

--Reply--: post at Aug/26/2009 15:14 by mjackyan

title: CP153733384CN

--Message--:post at Aug/18/2009 14:14 by

--Reply--: post at Aug/18/2009 21:10 by mjackyan

title: cancel order

--Message--:post at Aug/17/2009 15:38 by

--Reply--: post at Aug/18/2009 21:08 by mjackyan

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

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