Feedback

title: Where is my order?

--Message--:post at Aug/15/2009 22:26 by

I am still waighting for my order. I have been waighting for 8 days now and still have not recieved my order. I am getting rather upset at this point. Can you please tell me when my order will arrive?

--Reply--: post at Aug/18/2009 21:08 by mjackyan

hi dear customer:
the order has arrive in US. please check www.ems.com.cn you can track your order you will receive in about 1-2 business days

title: Feedback

--Message--:post at Aug/13/2009 07:48 by

Hi there.
I tought maybe you want to have a Feedback about your FashionClothes.

I found that all have a very good quality. I dont understand, that our local Animal-Shop dont have this clothes. It ist "Fressnapf".
We live her in the near of Dresden.

My Dog is a Cotton de Tulear. She is a Dachshund Dog.
You dont have much Clothes for Dachshund Dogs. So i orderd some other pices too.

She have her full length and size.
So for normal Clothes i found that the size M is good for her.
But the Raincoat"High press water Prevent Raincoat" was too small at the length.

The Bag "Quick Release dog backbag-Red" Size S had the right Size for her.
But the "Pet travel Front Carrier bag" Size S was too small.
The "Sailor Outfit - perky - White tee" Size M had the right size and the "Bowtnot Pink Denim Dress" Size L too.
I was wondering why they dont have the same size.
The "Reverse wear skirt" was too Little.
The " Dog Denim Suits Rhinestones" i needed to change. So i changed the Bracket to the top.
The Dachshund Dog Fleece Hoodie had the right Size D-S but in the same Size the Sweatshirt hoodie-Black was many too little. valentine's dress was ok but at the backlegs i needed to change, because at the legs it opened often from allone. So i sew it together. Now is better just a little bit to short in length but its because she is a dachshundDog.

Hope it heples you to become better and better.
Thank you.
Bye,
Kat and her Coton de Tulear Aura.

title: email

--Message--:post at Aug/12/2009 19:41 by

Greetings,
I am unable to send product information to "email to a friend"
I sent email to myself it did not go through, I did not get it. Can you tell me if I am doing something wrong.
Thank you,
Madeline Smith

--Reply--: post at Aug/18/2009 21:05 by mjackyan

hi dear madeline:
you should be able to send e-mail now
thanks

title: wholesale price

--Message--:post at Aug/11/2009 12:55 by

Dear Sir or Madam:

I live in Washington DC.
Your website shows I can get wholesale price if I order 30 pieces or more. I am wondering if I order much more, say 300 or 3000, is there any further discount from you?

Thank you,

Mike Feng

--Reply--: post at Aug/12/2009 04:41 by mjackyan

we have silver vip and gold vip customer program which can get 5%-10% more discount. you can e-mail to info@lovelonglong.com
or call 3015289018

best regards

title: Bright Pink Harley Davidson Jacket!!

--Message--:post at Aug/10/2009 09:07 by

Hi there

LOVE your items!! Absolutely beautiful!!

Just a quick question.... I don't want to seem pushy but I left feedback about 3 months ago asking if you can make the Harley Davidson jackets in Bright PINK!!

(MUST have the Harley Davidson Eagle symbol on it though, Pink in colour!!)

I was told to keep checking the website and I haven't seen any Pink Harley Davidson jackets yet..... just wondering if you have an approx time frame so I can let my customers know!!

Sorry to be a pain but they keep asking for them..... hope this is not too much of a problem!!

Thanks again!!
Tiffany

--Reply--: post at Aug/11/2009 00:44 by mjackyan

hi dear tiffany:
I will check with our factory and e-mail let you know about this.

best regards

title: still no delivery

--Message--:post at Aug/03/2009 14:41 by

the trackng number doesnt work and i still do not have anything i ordered i paid to have it wth in 7 work days
we re already on 10
so when will i see my stuff

--Reply--: post at Aug/05/2009 00:13 by jacky

hi dear customer:
as you live in Neatherland. EMS will not reach your country. so we have to ship by normal air mail.

best regards

title: when will i have them

--Message--:post at Jul/30/2009 05:42 by

hello i have a question
de shipment was 21 of july and when i try to track down my package it is not there
how will i know when it will be here or where it is right know

valerie

dogstarz

--Reply--: post at Jul/31/2009 03:32 by jacky

hi dear valerie
please go to www.ems.com.cn and put the track number. The Chin post office will update the status on the website.

you should recevie it this week

title: zips

--Message--:post at Jul/29/2009 16:39 by

I notice you have removed my earlier post. Will you be responding to it? Would appreciate an answer.

Thanks

Penny Lindh

--Reply--: post at Jul/31/2009 03:33 by jacky

hi dear penny lindh
what is your early post can you e-mail to info@lovelonglong.com with your questions please

thanks

title: size

--Message--:post at Jul/24/2009 15:04 by

i have to admit its more my fault then the company but i have a jack Russel which i thought would be size small but its to small and i need a medium there is no way to exchange the size is there ? or did i just waste my money on something that wont fit him.

--Reply--: post at Jul/29/2009 00:20 by jacky

hi dear customer:
you can exchage the size, please send the item back and tell us which size you need exchange.
we will ship the right size to you as soon as possible

title: Doggy shoes

--Message--:post at Jul/18/2009 17:54 by

Hi!I dont understand your dog shoe sizing. I have a small pomeranian / chihuauah mix with very small feet and skinny legs. She is about 12 inches long and weighs about 2.5kgs. Can you advise what shoes size she would be so I can make some purchases?
Lucy

--Reply--: post at Jul/23/2009 00:37 by jacky

hi dear lucy
you have to measur your dog feet can you tell us the leagth and width of your dog feet so we can tell you which size is good for him.
thanks best regards

title: I never received my shipment

--Message--:post at Jul/17/2009 10:54 by

Hi,

I never received the items I order back in mid June. I just looked up the shipment tracking on EMS and it looks like it's back at the sorting center.

Can you please re-deliver the package? It's my office so there is a receptionist Monday through Friday. Just to confirm, the address is:

Annie Kim
Millward Brown Optimor
11 Madison Avenue
12th Floor
New York, NY 10010

Thank you.

Annie Kim

--Reply--: post at Jul/23/2009 00:27 by jacky

hi annie:
the order is on the way to you you choiced normal air mail. RR613703914CN this is the track number you can track it on www.usps.com
thanks

title: black leather coat

--Message--:post at Jul/13/2009 09:36 by

Hi, what type of closure is in the front of the black leather jacket on Your site? Thanks

title: Saving Shopping Cart

--Message--:post at Jul/12/2009 13:16 by

Shopping cart items should be saved for longer time periods. This morning, at 3am, I added over 100 items in the cart but did not buy it yet. Now, at 1pm, they are all gone. It is extremely time consuming for a business person to sort through so many items again. Perhaps keeping items saved for at least 3 days would boost your sales. I was going to make a $1,000 purchase and there's so many items for me to look through AGAIN. Please keep this in mind. Thank you.

--Reply--: post at Jul/13/2009 04:59 by jacky

hi dear customer:
sorry about this.
we will have the save my cart program very very soon.

thank you for your suggestion.
best regards

title: Returned Item

--Message--:post at Jul/11/2009 16:09 by

Hi,

I had received my order and I need to return one item and exchange the other. I took the paper with your address on it and resealed it to the box. Will you recieve the product? There was no return label so I just used whatever was written on the box. Thanks.

--Reply--: post at Jul/12/2009 21:35 by jacky

hi dear customer.
it will be fine we will notice you when we receive the item back and ship the exchange item to you

thanks

title: Deliver Goods

--Message--:post at Jul/11/2009 08:04 by

Can I know I had just made the credit card payment of $200+. Is it secure? Am quite worried. It take 4 to 7 days to deliver Singapore?

Will be provide me with the EMS number for me to track the order?

--Reply--: post at Jul/12/2009 21:34 by jacky

hi dear customer our website is 128SSL do it is very secure. your order is on the way to you you should recevie in this week

thanks

title: VIP Membership

--Message--:post at Jul/08/2009 07:32 by

Please can you explain the new VIP membership levels, how many levels are there and how do you qualify for then?

--Reply--: post at Jul/09/2009 14:07 by jacky

hi dear customer, $5000.00 for Silver membership and you will get 5% off discount. $200000 gold membership and you will get 10% off discount.
thanks regards

title: shipping status...

--Message--:post at Jul/07/2009 22:48 by

I paid more for the 4 to 7 days..... and its been 8 and is still not here..... don't make promote 4 to 7 days if can't deliver it in that amount of time.... thanks a lot...

--Reply--: post at Jul/09/2009 14:06 by jacky

what is your order number we will check for you

regards

title: Payment Fail

--Message--:post at Jul/06/2009 04:34 by

Hi,
Please help me to cancel this order as i will reorder again thru paypal.
Thanks

--Reply--: post at Jul/06/2009 20:39 by jacky

hi dear customer:
your order has been charged thru credit card. and it is in prosessing now you should recevei your order in about 4-7 business days

title: dog collars

--Message--:post at Jul/05/2009 16:23 by

Hello Lovelong Team, is it possible to recieve collars in size 21 to 23 inch for bigger dogs? Thank you for an answer! Greetings

--Reply--: post at Jul/06/2009 20:32 by jacky

hi dear customer: we will have big size collar for big dogs in the nearly furture. please keep checking our site

thanks best regrads

title: Oversea customer

--Message--:post at Jul/01/2009 14:29 by

I stay at Malaysia... Could I make an order?? Could I receive your stock?? How much the delivery fees??

--Reply--: post at Jul/01/2009 19:09 by jacky

hi we can ship to malaysia
the shipping cost you whe will see it when you place the order

also all of our items are in stock so feel free to buy

thanks
best regards