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title: Oversea customer

--Message--:post at Jul/01/2009 14:29 by

I stay at Malaysia... Could I make an order?? Could I receive your stock?? How much the delivery fees??

--Reply--: post at Jul/01/2009 19:09 by jacky

hi we can ship to malaysia
the shipping cost you whe will see it when you place the order

also all of our items are in stock so feel free to buy

thanks
best regards

title: Hello

--Message--:post at Jul/01/2009 02:59 by

i made a orden here to recive 2 dog clothes .. supos ei dont have to pay mor ei payed today with my paypal.. no?
thank you
Monica

--Reply--: post at Jul/01/2009 19:08 by jacky

hi dear monica do you have the order number so we can check please

best regards

title: Have not received merchandize

--Message--:post at Jun/29/2009 21:01 by

I need someone to call me as soon as possible. I place my order and paid for my order on 6/20/09 and yet I have not received my merchandize. As per your website between shipment and delivery it only takes between 4-7 business days.

I am really concern about this important matter as is my first order and I am still waiting.

Please contact me as soon as possible at (786) 419-9468.

Sincerely,
Yunia Bordies

--Reply--: post at Jul/01/2009 19:07 by jacky

hi your order is on the way. please check www.ems.com.cn and put EE044006038CN in the search line you can see your order status
thanks best regards

title: size of leads

--Message--:post at Jun/27/2009 19:22 by

Hello Lovelonglong Team, I have a question about the leads on your Homepage. Could you not make the leads matching the collars longer than 120cm. For a small dog i find it to short 2m would be a lot better. And why have you no Flexi Leads in your Program. I hope you dont mind me asking and thank you for an answer. My Regards Sylvia

--Reply--: post at Jun/28/2009 10:09 by jacky

hi dear customer:
thank you very much for your suggestion. we will make flexi style leads in the very near furture. about the leagth we will very thiank about it thank you so much

title: shipping

--Message--:post at Jun/25/2009 21:12 by

hi my name is stephanie hendricks and my email account is lastingpromises@yahoo.com but I was wondering about my order because I have not received it yet. Please let me know what the status is

--Reply--: post at Jun/28/2009 09:59 by jacky

hi dear customer

what is the order number please?
so i can check the status for you if i get the order number

best regards

title: Information

--Message--:post at Jun/23/2009 19:52 by

Hello, I send a mail to ask for information but have not answered me! I know how expensive it is a request to Guatemala and do not know if I have to do to apply for the purchase with you. My English is not very good, I want to know if there is any way to get information in Spanish. thanks

--Reply--: post at Jun/25/2009 13:49 by jacky

HI dear customer, you dont need do an apply for the puechase, and you just need regist an account and place the order, the quantity as soon as reach 30 pieces you will get wholesale price. hope this information can help you

thank best regards

title: i like buy coats!!

--Message--:post at Jun/19/2009 05:27 by

Hi my name is Silmara!!!i like buy you have MSN???Pls add me silmara12@msn.com !!i not have visa or paypal!!!i send buy western union !!!but i need talking to you thanks!!!bye

--Reply--: post at Jun/21/2009 17:59 by jacky

hi you can add lovelonglong99@hotmail.com for MSN

title: HK post

--Message--:post at Jun/16/2009 23:52 by

Hi lovelonglong!!!You send the order by HK post??????I can buy per E-mail!!I send by westen union..ok???

--Reply--: post at Jun/21/2009 17:59 by jacky

yes you can. Westen union is ok to us. We will ship to HK from Shanghai by China Post Office.

best regards

title: payment

--Message--:post at Jun/15/2009 12:53 by

Hello, i would like to order but do not know how to pay the money to you. I have no Visa or Pay pal can i sent it to an Acound or can you please tell me how to go ahead. Thank you for your answer.

--Reply--: post at Jun/16/2009 15:05 by jacky

hi dear customer you can pay westernunion if you dont have VISA or PAYPAL

Thanks
best regards

title: DPQV004

--Message--:post at Jun/14/2009 23:32 by

Hi there

Is there any chance that you would consider making DPQV004 and the other three garments in that range in other colours. They are popular and people have been requesting other colours as the blue and the pink plain ones arent the nicest of colours. Black has been request a lot as it doesnt show up the dirt. They are popular and people would love more colour range.

--Reply--: post at Jun/16/2009 17:54 by jacky

hi dear customer:
we will add black color in the very near furture.
thank you for your suggestion.

thanks best regards

title: Shopping cart

--Message--:post at Jun/14/2009 11:01 by

It would be helpful if the shoppinng cart contents could be saved between visits to the website. Thank you

--Reply--: post at Jun/16/2009 15:04 by jacky

hi dear customer:
we have a wish listing which you can put the items which you may buy in the listing.
thanks

title: how to order

--Message--:post at Jun/14/2009 10:16 by

Hello, my english is not to good to understand how to order any thing from your shop. My question is how do i go about it if i want it to be send to Germany. What cost are on top of the order like shipping or tacks? I would be thankfull for your answer. Greetings Mrs Sporne

--Reply--: post at Jun/16/2009 15:03 by jacky

hi dear spome:
first you need register an account. after that please sign in your account. and you can choice the item which you want, please know if the quantity over 30 pieces you will get the wholesale price. about the shipping cost it will show on the bottom of the order. Order will ship to you within 2 days and you will get order about 4-7 business days

thank you best regards if you have more question please e-mail to info@lovelonglong.com

title: you accepty western union???

--Message--:post at Jun/14/2009 08:10 by

i realy very very much buy ,you accepty western union????

--Reply--: post at Jun/16/2009 15:00 by jacky

hi dear customer, yes we accept western union
thank you

title: help on shipping

--Message--:post at Jun/13/2009 13:00 by

can i order less than 30 items and how would it be sent thanks juice

--Reply--: post at Jun/13/2009 21:28 by jacky

hi dear customer:
yes you can order less than 30 pieces. but you will pay the retail price for it if the order less than 30 pieces. It will be shipped to you by post office international from China

thank you best regards

title: dresses that are stained

--Message--:post at Jun/12/2009 23:18 by

Hi Lovelonglong,

Love all the clothes, but please check the pink dresses because I have received some with stains on them. I would return them, but its to much of a hassle. They are the plain pink dresses. It would be great if you made them in other colors, maybe stripes or some bright pinks and blues. Just a thought.

I appreciate your great service you are all very kind.

Thank you

--Reply--: post at Jun/13/2009 21:36 by jacky

hi dear customer:
we are sorry about the stain. we will very careful in the furture and thank you

title: Complaints re quality of harness

--Message--:post at Jun/02/2009 22:40 by

Thank you for the response, I hope you are able to make them stronger. They are very popular. I have had one returned because the zip kept sliding down on her dog. We tested them in our hands and they all did the same thing. The zip need to hold better when done up.

The two that had broken "D" rings were not returned so I can not provide you with a sewing number, he saw our store and popped in and scared a customer away telling me what happened to the two harnessess.

Sorry I cant give you more information than that. But I have seen the problem with the zip, so havent been pushing sales of them since. Im glad you are keen to fix the problem.

I love your stuff, the generally the quality is excellent. Youve always gotten my order right and to me quickly. Thanks very much.

--Reply--: post at Jun/03/2009 02:05 by admin

Your opinion is very important to us, we have decided to replace the clothing into a self-locking zipper. it will solve the problem about Zipper sliding down.
thank you again.

title: Complaints re quality of harness

--Message--:post at Jun/01/2009 00:21 by

A customer visited our shop on the weekend to say that he had earlier purchased two DJHL-006 amd DJHL-007 and the "D"
ring on both garments broke. This is not good and it could endanger dogs lives if they break free from the leash. They may need to be made of tougher metal or secured better. I also had complaints for the same garment, when you zip them up the zipper slides open very easily as the dog walks. This can be seen by holding the garment and gently pulling at both sides, the zip doesnt hold in place.

--Reply--: post at Jun/02/2009 18:44 by admin

title: Catalog

--Message--:post at May/31/2009 15:46 by

I would love to get a catalog if your company provides one. Thank you for your time.
Tiffany

--Reply--: post at Jun/02/2009 12:16 by jacky

hi dear tiffany.
please e-mail to info@lovelonglong.com with your address and company information. we will glad to send a catalog

regards

title: wrong colour and text

--Message--:post at May/29/2009 02:33 by

Dear Sirs,
in my last order, CW26445, you mixed up colours and names in colars.
In order there was "ZINA" text in the colar DCR-040B and "BONO" text on colar DCR-040E.
What you delivered was: "BONO" in colar DCR-040E and "ZINA" in colar DCR-040E.
I am just planing my next orser so is it possible you to compensate this?

Kind regards
Kirsi

--Reply--: post at Jun/02/2009 19:01 by admin

title: When can it be in Denmark.

--Message--:post at May/25/2009 02:49 by

Hi.
I need to know if I order today will it then be posible to have the stuff before friday this week - live in Denmark?

--Reply--: post at May/27/2009 02:03 by jacky

dear customer:
can you give me the order number please?

Feedback

title: Oversea customer

--Message--:post at Jul/01/2009 14:29 by

--Reply--: post at Jul/01/2009 19:09 by jacky

title: Hello

--Message--:post at Jul/01/2009 02:59 by

--Reply--: post at Jul/01/2009 19:08 by jacky

title: Have not received merchandize

--Message--:post at Jun/29/2009 21:01 by

--Reply--: post at Jul/01/2009 19:07 by jacky

title: size of leads

--Message--:post at Jun/27/2009 19:22 by

--Reply--: post at Jun/28/2009 10:09 by jacky

title: shipping

--Message--:post at Jun/25/2009 21:12 by

--Reply--: post at Jun/28/2009 09:59 by jacky

title: Information

--Message--:post at Jun/23/2009 19:52 by

--Reply--: post at Jun/25/2009 13:49 by jacky

title: i like buy coats!!

--Message--:post at Jun/19/2009 05:27 by

--Reply--: post at Jun/21/2009 17:59 by jacky

title: HK post

--Message--:post at Jun/16/2009 23:52 by

--Reply--: post at Jun/21/2009 17:59 by jacky

title: payment

--Message--:post at Jun/15/2009 12:53 by

--Reply--: post at Jun/16/2009 15:05 by jacky

title: DPQV004

--Message--:post at Jun/14/2009 23:32 by

--Reply--: post at Jun/16/2009 17:54 by jacky

title: Shopping cart

--Message--:post at Jun/14/2009 11:01 by

--Reply--: post at Jun/16/2009 15:04 by jacky

title: how to order

--Message--:post at Jun/14/2009 10:16 by

--Reply--: post at Jun/16/2009 15:03 by jacky

title: you accepty western union???

--Message--:post at Jun/14/2009 08:10 by

--Reply--: post at Jun/16/2009 15:00 by jacky

title: help on shipping

--Message--:post at Jun/13/2009 13:00 by

--Reply--: post at Jun/13/2009 21:28 by jacky

title: dresses that are stained

--Message--:post at Jun/12/2009 23:18 by

--Reply--: post at Jun/13/2009 21:36 by jacky

title: Complaints re quality of harness

--Message--:post at Jun/02/2009 22:40 by

--Reply--: post at Jun/03/2009 02:05 by admin

title: Complaints re quality of harness

--Message--:post at Jun/01/2009 00:21 by

--Reply--: post at Jun/02/2009 18:44 by admin

title: Catalog

--Message--:post at May/31/2009 15:46 by

--Reply--: post at Jun/02/2009 12:16 by jacky

title: wrong colour and text

--Message--:post at May/29/2009 02:33 by

--Reply--: post at Jun/02/2009 19:01 by admin

title: When can it be in Denmark.

--Message--:post at May/25/2009 02:49 by

--Reply--: post at May/27/2009 02:03 by jacky

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

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