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Lovelonglong.com is always looking for ways to improve your shopping experience.if you have suggestions or feedback on how we can do so,we would love to hear from you.Please Email: info@lovelonglong.com,please note that we are unable to respond directly to responses through this channel.

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title: Very nice!

--Message--:post at Sep/15/2011 03:07 by

Excellent condition and fast shipping!

--Reply--: post at Sep/15/2011 10:34 by mjackyan

you are very welcome
regards

title: Thanks

--Message--:post at Sep/09/2011 03:24 by

ADORABLE top SUPER FAST delivery FLAWLESS transaction

--Reply--: post at Sep/09/2011 09:10 by mjackyan

you are very welcome

title: can\'t place order

--Message--:post at Sep/07/2011 06:31 by

for some reason your site will not take my cvv number as a 3 digit number, it insists that there is a fourth digit in there.

I was trying to place an order.
thanks,
Maria

--Reply--: post at Sep/07/2011 09:33 by mjackyan

hi dear customer:
did you choice visa or amex? if you choice visa and master it will just 3 digit number please double check when you place the order.

best regards

title: Can\'t track shipment

--Message--:post at Sep/06/2011 19:33 by

Pkg tracking #: EE519352475CN

I\'ve tried to track this package & get no response each time. Can you please let me know what\'s happening?

Thanks, Kim

title: freight

--Message--:post at Sep/02/2011 08:00 by

hello i just made a new order , the amount is for 412dlls, 37pieces and 22450 gr. but when i will paid it , i see that the shippment is a lot expensive, could you give to me best price?? the amount is for 288 dlls

--Reply--: post at Sep/02/2011 21:14 by mjackyan

hi dear customer:
the shipping cost is the amount which we will pay to the post office. The international shipping is higher. Our items already in a very reasonable price.

best regards
www.lovelonglong.com

title: Custom Product (DCR-040N/DCR-041C)

--Message--:post at Sep/01/2011 15:14 by

Hello

You have such nice things, even for very small dogs.
Within my last order, I had customs product DCR-040N and DCR-041C. Unfortunatly two letters (E from DUCESSA and S from JESSI) are not fix on this leather collars and some stones are comming out. These are the letters in the middle. The package was so extremly filled. The two collars were bent in the middle. If possible I would prefer the golden collar with clear crystal letters (JESSI)DCR-040N. How can I send the two collars back? Thank you for your answer. Sandy

--Reply--: post at Sep/01/2011 17:49 by mjackyan

hi dear sandy:
please e-mail to info@lovelonglong.com for this issue. You should send back to China our factory. we will refund the money to you

sorry about this
best regards
www.lovelonglong.com

title: Broken link

--Message--:post at Aug/30/2011 10:58 by

I was ordering some of the pink camo jumpsuits and small is out. Theres a link that says something like add to list but it takes you to another place. The item #DJS-007 and I would like 4 of them in small, the other sizes were available.. I\'m in the process of opening a small store so I\'m trying to get my 300 items...I want to be able to get the reseller price.

Thank you

--Reply--: post at Aug/31/2011 06:52 by mjackyan

hi dear customer:
the item DJS-007 size S is out of stock. You can choice the other staffs on our website.

as far as you reach 300 items in the order you will get the reseller price

best regards
www.lovelonglong.com

title: shipment problem

--Message--:post at Aug/21/2011 11:22 by

My order is PP41626. Tracking no. EE519354321CN. Tracking information is:
2011-08-10 17:11:00 - Posting
17:51:00 - Despatch from Sorting Center
18:40:56 - Arrival at Sorting Center
2011-08-10 19:37:05 - Despatch from Sorting Center
2011-08-11 12:49:36 - Arrival at Sorting Center
2011-08-11 18:57:39 - SHANGHAI Despatch from Sorting Center

Today is 21.08.2011 but I don\'t know its status.
COULD YOU PROVIDE AIRWAY BILL NO. TO CHECK DIRECTLY WITH EMS?

Thank you,

--Reply--: post at Aug/21/2011 17:52 by mjackyan

hi dear customer:
the status from EMS website is meaning your order on the ways. I will call EMS on monday. Normaly your order will take about 5-8 business days on the way so dont worry you should receive it in this week

best regards

title: Thank you!!

--Message--:post at Aug/20/2011 10:42 by

Hi again!!

Just wanting to say a BIG THANK YOU for such beautiful items!!

I HIGHLY recommend the gorgeous Dog Blanket with Pillow (Item number: DBK-003)

VERY sturdy, well made, beautiful!! My babies LOVE them!!

The silk and satin edging is beautiful!!

Absolutely LOVE your items and how quickly you post them!! I always get my items early!! Awesome!!

Thanks so much!!

--Reply--: post at Aug/20/2011 10:44 by mjackyan

you are very welcome

best regards
www.lovelonglong.com

title: Shipment status

--Message--:post at Aug/19/2011 10:09 by

My order is PP41626. Tracking no. EE519354321CN. Tracking information is:
2011-08-10 17:11:00 - Posting
17:51:00 - Despatch from Sorting Center
18:40:56 - Arrival at Sorting Center
2011-08-10 19:37:05 - Despatch from Sorting Center
2011-08-11 12:49:36 - Arrival at Sorting Center
2011-08-11 18:57:39 - SHANGHAI Despatch from Sorting Center

Today is 19.08.2011 but I don\'t know its status.
COULD YOU PROVIDE BILLING NO. TO CHECK DIRECTLY WITH EMS?

Thank you,

title: tracking

--Message--:post at Aug/18/2011 22:22 by

I\'m not able to track my shipment. Pls ck my order and give me a status. Thanks.

--Reply--: post at Aug/19/2011 06:08 by mjackyan

hi dear customer:
we shipped on 13th of aug. the ship number is RA090796951CN ship by normal air mail.

you should receive within about 2 weeks

best regards

title: Excellent purchase and shipping

--Message--:post at Aug/15/2011 04:47 by

Thank you so much for This purchase of your products they are wonderful, and swift Postage...
I will be buying from your company on a regular basis...
brillant a very happy customer...:0)

--Reply--: post at Aug/15/2011 04:52 by mjackyan

you are very welcome

www.lovelonglong.com

title: Fantastic

--Message--:post at Aug/13/2011 04:01 by

I would like to thank you for your excellent service. The processing time and shipping time were faster than any other supplier I have ever used. Great quality items with outstanding service.

Thank you

--Reply--: post at Aug/13/2011 04:02 by mjackyan

you are very welcome

best regards
www.lovelonglong.com

title: Tracking

--Message--:post at Aug/09/2011 21:44 by

Hi there,
I cannot track my shippment.
Could you check when we can receive it?

--Reply--: post at Aug/10/2011 06:29 by mjackyan

hi dear customer:
we shipped your order on 8th of this month. order number is EE519354321CN please check www.ems.com.cn to track it

you should receive in about 4-7 business days
best regards

title: Retractible vest

--Message--:post at Jul/29/2011 09:57 by

Puffer Quilted retractile Vest
Item Code: DPQV-L005

Great to see the animal print on these vests, will they soon be available for smaller dogs? We have been selling these for 3 years and they are so popular it would be great to see new colours and prints

title: sizes

--Message--:post at Jul/05/2011 01:24 by

I do not understand your size codes. Please explain

--Reply--: post at Jul/05/2011 11:02 by mjackyan

hi dear customer:
whats question about the size?

title: Canvas snakers

--Message--:post at Jul/03/2011 23:46 by

Thanks for da reply, how long would it take to make da shakers in size 8.

Thanks
Ryan

title: Not recieved

--Message--:post at Jul/01/2011 14:45 by

Hi

I hsve not recieved my order, yet it says completed on here and tracking????

title: my order

--Message--:post at Jun/29/2011 01:21 by

please send my order through again.

I ckd w/my bank. No problem on this end.

thanks

Julie K Smith

--Reply--: post at Jun/30/2011 13:37 by mjackyan

hi what is your order number please?

title: Canvas sneaker

--Message--:post at Jun/26/2011 09:01 by

Hi
I wanted to know if u will have more colors in the canvas sneaker,
Like all black, all grey, all brown, all orange, all white, all green ect.

Thank you
Ryan

--Reply--: post at Jun/30/2011 13:38 by mjackyan

hi dear ryan we can make that colors for you.

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Feedback

title: Very nice!

--Message--:post at Sep/15/2011 03:07 by

--Reply--: post at Sep/15/2011 10:34 by mjackyan

title: Thanks

--Message--:post at Sep/09/2011 03:24 by

--Reply--: post at Sep/09/2011 09:10 by mjackyan

title: can\'t place order

--Message--:post at Sep/07/2011 06:31 by

--Reply--: post at Sep/07/2011 09:33 by mjackyan

title: Can\'t track shipment

--Message--:post at Sep/06/2011 19:33 by

title: freight

--Message--:post at Sep/02/2011 08:00 by

--Reply--: post at Sep/02/2011 21:14 by mjackyan

title: Custom Product (DCR-040N/DCR-041C)

--Message--:post at Sep/01/2011 15:14 by

--Reply--: post at Sep/01/2011 17:49 by mjackyan

title: Broken link

--Message--:post at Aug/30/2011 10:58 by

--Reply--: post at Aug/31/2011 06:52 by mjackyan

title: shipment problem

--Message--:post at Aug/21/2011 11:22 by

--Reply--: post at Aug/21/2011 17:52 by mjackyan

title: Thank you!!

--Message--:post at Aug/20/2011 10:42 by

--Reply--: post at Aug/20/2011 10:44 by mjackyan

title: Shipment status

--Message--:post at Aug/19/2011 10:09 by

title: tracking

--Message--:post at Aug/18/2011 22:22 by

--Reply--: post at Aug/19/2011 06:08 by mjackyan

title: Excellent purchase and shipping

--Message--:post at Aug/15/2011 04:47 by

--Reply--: post at Aug/15/2011 04:52 by mjackyan

title: Fantastic

--Message--:post at Aug/13/2011 04:01 by

--Reply--: post at Aug/13/2011 04:02 by mjackyan

title: Tracking

--Message--:post at Aug/09/2011 21:44 by

--Reply--: post at Aug/10/2011 06:29 by mjackyan

title: Retractible vest

--Message--:post at Jul/29/2011 09:57 by

title: sizes

--Message--:post at Jul/05/2011 01:24 by

--Reply--: post at Jul/05/2011 11:02 by mjackyan

title: Canvas snakers

--Message--:post at Jul/03/2011 23:46 by

title: Not recieved

--Message--:post at Jul/01/2011 14:45 by

title: my order

--Message--:post at Jun/29/2011 01:21 by

--Reply--: post at Jun/30/2011 13:37 by mjackyan

title: Canvas sneaker

--Message--:post at Jun/26/2011 09:01 by

--Reply--: post at Jun/30/2011 13:38 by mjackyan

Pet Products more and more welcomed by the people, lovelonglong focused on the production and wholesale pet products, the main products are Pet products,dog clothes,dog bed,pet supply,pet product,dog shoes,Dog Clothing,Dog Collar, Dog carrier,Dog apparel,Dog Leash, etc..

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